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Mike6688's avatar
Mike6688
On our wavelength
29 days ago

Intermittent Signal for 3 weeks

Hi everyone,

For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet.  Before this time it has worked great.  I am on the Volt 1 Gig package with a Hub 5 and Flex TV. 

The online test keeps saying intermittent fault in the area, and that the connection will be monitored for 24 hours - but after 24 hours I get a message saying all is fine. If I re-run the test the cycle repeats with the intermittent signal message then all is fine after 24 hours.  

I have rebooted and also reset the hub.  I was able to get an engineer booked for this Friday, but can anyone advise on this and any other steps that might help as it is interfering with my work.  Friday was the earliest I could book due to work also.  

I have attached a screenshot of my Broadband Quality Monitor from today - it is is looking like this every day:

[MOD - Image removed due to IP address]

18 Replies

  • Mike6688's avatar
    Mike6688
    On our wavelength

    Re-added the image as it had my IP address originally. 

  • I have the same issue. Recently this has been happening a lot and I work fully remote from home, I cannot afford this issue. I'm calling tomorrow to switch my provider because its beyond the joke.

    • Mike6688's avatar
      Mike6688
      On our wavelength

      I’m also looking at switching - openreach and CityFibre have now fully installed full fibre in my area in the last year so easy decision to move to an ISP using one of them!

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey Mike6688, thank you for reaching out and we are so sorry to hear about your connection issues.

        We can see you've spoken to somebody since this post, did they manage to help at all?