Forum Discussion

Angry_Gandhi's avatar
Angry_Gandhi
Tuning in
23 hours ago

Don't need/want O2

Hi all,

Our contract ends in a month or 2.  When we renewed last time, in order to get a package we had to also get an O2 SIM - an extra separate charge of £25

We never fully understood why but we were getting more features than before for less the cost so we're semi-ok with it. 

We have never used the SIM (don't even know where it is) and can't get O2 in our area. 

So, it's a useless feature of the package. 

Yesterday I renewed our package for 2 more years.  We're getting exactly the same package and the Virgin bill is a little lower.

However we're still signed up for Volt which I assume comes with O2 SIM.  We don't want to pay £25 for something we don't use.

Maybe I'm wrong but can someone clarify this?

Can I just cancel the O2 direct debit if we find we're still being charged.

There's no mention of an O2 SIM in the image below (or any info we've been sent).

Thanks

 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 hours ago

    Hi Angry_Gandhi​ 

    The screenshot you posted shows that you have Volt M500 broadband.

    You will need a member of the forum team to confirm, but as far as I'm aware, all Volt contracts include an O2 sim.  

    I notice that the screenshot also shows you have the Homeworks add on.  Where you  aware of this and did you agree to that add on?   

    See https://www.virginmedia.com/help/broadband/homeworks

    • Angry_Gandhi's avatar
      Angry_Gandhi
      Tuning in
      22 hours ago

      Hi

      I remember the guy saying something but he was talking really fast - like a whirlwind he was :D .

      I don't think I need it but also not sure how much it is.  Not sure (and doubt) it was a freebie.

      The fact that you're bringing makes me wonder why you are.

      Do you know how much it is?  Is it worth it?

      I work from home a couple of days a week but you'd hope that Virgin would be stable.  Don't have many issues normally.

      ---

      On a separate note - I normally go through to disconnections/retentions but there wasn't the option I normally get through to.

      The guy said he can help me & as I was also trying to work at the same time I just went with it.

      Is there a direct line to retentions nowadays - it seems to be harder to get through to.

      Thanks