Recovery Codes ,O2 & New Login & Price Increases ;(

Hi Baylis​ 

One provider that has a less expensive broadband package is /communityfibre which has no qualifying criteria if it's available in your area and provides a 12-month Essentials 35 Mbps fibre package for £12.50 a month.   The ISP makes it available to anybody covered by their network (not only those on benefits) and after the end of the 12 month contract they charge an additional £4 per month.

There's a list of other providers social tarifs on the ispreview site <here> not all of them require you to be on benefits/pension credit.

Cheers newapppolo just venting because been a customer non stop almost from day 1 when Ntl and Virgin merged in 2006 ,,,,  Loyalty counts for zilch they do not give back .Do you know what I was on the Phone to the Philipines today because I was asked via email to phone the Retention Team but again got put through to the call center , they could not help or were so fixed on getting me my package costing more money , so the person when I asked about being passed to the Retention team said yes we can do that but  the next person whom I believe was not a retention team member made a boo boo as when explaining again to the new person I could hear  laughing in the background ...... I got annoyed and she then passed me onto another person and the same happened again trying to sell me something I did not want for a larger amount some 50% more .So finally got him to listen and get someone else who was a Retention team member gave them my Mobile number ect reference number and said byee I finally got a return call  spoke to a scottish Guy but he could not help with my inital grievence / complaint  at all and offered me a package again abt 33% more than my last package .So I gave up and refused the offer and have now decided when my Virgin gets turned off shall and have a sabbatical .Plenty of Deals with other providers such as Sky .... Very Sad but there we are we live and learn the hard way