Forum Discussion

pineman's avatar
pineman
On our wavelength
6 days ago

Virgin Media O2 ID - Cannot Access O2 Website anymore!

I have an M4 Apple iMac using a Firefox browser and have linked my VM and O2 websites as instructed to access them both with a Virgin Media O2 ID operated by a passkey.

I can now access my Virgin Media website without a problem but when I click on the link on that website to sign in to O2 I get an O2 page that states ‘Oops. We can’t find the page you’re after’.

If I go direct to the O2 website to try and sign in there I get exactly the same result.

No matter what I do I cannot access my O2 website any more. Is it possible to unlink these sites and reset the linking process, or even use them separately like I have done for many years without any issues?

Edit 11:19 - I have been trying to change the security settings on the VM site to gain access but everything I try to alter/amend results in 'Sorry something went wrong - try again'.

13 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    6 days ago

    Hi Pineman 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your difficulties accessing My O2 since linking your account. 

    Although we are undergoing the process of linking more VM and O2 support services, this query is best directed with O2 - as the issue is with access to their My O2 platform. 

    O2 have their own version of community which can be found here 👉 https://community.o2.co.uk/ . 

    Or you can contact them via 👉 https://www.o2.co.uk/contactus  📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline.

    Hope they can help get it sorted for you! 🤞

  • pineman's avatar
    pineman
    On our wavelength
    5 days ago

    The Virgin Media website gave me instructions to link my VM and O2 websites, which I followed and having completed those instructions I now find that, although I can log into the Virgin Media website I can no longer access the O2 site, which worked perfectly before the instructions from Virgin Media.

    In an attempt to break the link I have tried accessing the settings on the Virgin Media website but if I try to edit anything I get ‘Sorry something went wrong try again”.

    You will note that everything I have done has been from instructions given on the Virgin Media website not the O2 website. It is the Virgin Media website that won’t allow me to edit the settings and it is the instructions given on the Virgin media website that now prevents me from accessing the O2 website.

    It’s no good blaming O2, Virgin Media created the link, so please can someone unlink or reset my access to Virgin Media and O2 independently.

     

  • pineman's avatar
    pineman
    On our wavelength
    2 days ago

    Is there any update on this fiasco?

    All I want is access to both my VM and O2 sites, independently or linked.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 days ago

      Hi Pineman 👋 Thanks for returning and keeping the thread updated. 

      Within your My VM account do you have your O2 account linked? Does it show your O2 account information in your Settings > Identity & Security Settings > ID Settings > Manage your Products > O2 Account ?

      If so, then your account is linked. If not, please follow the steps to link your O2 account. There's a help page which may offer further guidance if needed here 👉 https://www.virginmediao2.co.uk/help/identity 

      Let us know how you get on! Thanks for your continued patience. 🌞

  • pineman's avatar
    pineman
    On our wavelength
    24 hours ago

    I do believe that my VM and O2 accounts are shown as linked.

    When I access the settings on the VM website I cannot edit or amend them, I just get a pop up saying something went wrong.

    Can the link be reset?

    [MOD EDIT: Image removed due to containing personal information]

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      20 hours ago

      Thank you for posting this.

      For the time being please try and access these websites through Bling, this should work for you. Cheers 

      • pineman's avatar
        pineman
        On our wavelength
        18 hours ago

        Using the search engine Bing makes no difference. My browser is Firefox or Safari and VMO2 linked access doesn't work on either.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      19 hours ago

      Hi pineman​ 

      Looking at your screenshots, is there another section below the Security Settings> Authentication methods on your account?  Mine also has a section titled, "Other actions" (screenshot below)