Website won’t load on Virgin Media
I relaunched a website I run a few days ago, and the site loads fine on cellular data plans and any other wifi service providers, except for Virgin Media.
Any customers that are trying to access the site on any device hooked up to a Virgin Media connection simply cannot access the website.
Everything seems to be fine on the domain side as it works everywhere else, but not sure what else to do.
The website is www.pure-xi.com
I’m not too tech savvy to troubleshoot this beyond some basics so any help would be great
AFAICS Virgin Media's Security Essentials service (i.e. Child Safe, Virus Safe) are not blocking access to the site.
The issue here is that not all of Virgin Media's local DNS caches have been refreshed with the domain's DNS record, i.e. where users are able to access the site their local DNS has the updated DNS record.
User who are unable to access the site will need to either:
- wait for their local DNS cache to refresh; hopefully not for much longer
- use an alternative DNS
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