Forum Discussion

BBRIFLCL's avatar
BBRIFLCL
Tuning in
10 months ago

New remote control won’t pair with tv box

I received a brand new tv remote control today, and have tried numerous times to pair it with my tv box by following the screen prompts but without success. I have even attempted using 2 different sets of batteries thinking that maybe those supplied with the remote could be dead, but nothing.

 The screen prompts are: Press tv button and rewind button for ten seconds, then press tv button and 0 button for ten seconds and tv box light should flash and then work, but all that happens is the red light on the box stays on.

Any help would be appreciated.

Thanks.

 

  • newapollo's avatar
    newapollo
    10 months ago

    Hi BBRIFLCL 

    I've moved your post from the V6 forum to the 360 forum.   The pairing sequence you have described is for the 360 box, and your previous posts also indicate that you have a 360 box.

    Please can you try the following method:-

     Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds. (That's the button that is showing the red light)        Then using the remote control, press and hold the 'TV' button and the '0' button together for 10 seconds.  Fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi BBRIFLCL 

    I've moved your post from the V6 forum to the 360 forum.   The pairing sequence you have described is for the 360 box, and your previous posts also indicate that you have a 360 box.

    Please can you try the following method:-

     Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds. (That's the button that is showing the red light)        Then using the remote control, press and hold the 'TV' button and the '0' button together for 10 seconds.  Fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

    • BBRIFLCL's avatar
      BBRIFLCL
      Tuning in
      10 months ago

      Thanks for your message. I have done as you said, and got a message telling me that the pairing was successful followed by a Virgin loop of programs, series, films etc. Unfortunately nothing happens when I press any of the buttons on the remote, other than the small light in the top corner of the remote does flash. The light on the box is now showing steady white. The only way I can change channels is by using the - or + buttons on the front of the box. Do I need to do something else now in order for the remote to function properly?

      Thanks.

      • roy247's avatar
        roy247
        Superstar
        10 months ago

        Hi BBRIFLCL,

        What was the problem with your old remote, if it was the same as this it might be your 360 box that needs replacing. If the old remote works to some degree you could try repairing that back to the 360 by doing the remote factory reset and pairing to see if it still works and if it does you could then try the new one again and if it still doesn't work it must be faulty.