Forum Discussion

ksouth62's avatar
ksouth62
Joining in
2 years ago
Solved

Remote control

How do you request a new remote control, scroll buttons not working properly.

  • roy247's avatar
    roy247
    2 years ago

    The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    You can use the TV control app while you are waiting, or if your TV has a smart remote you might be able to pair that to the V6 box.

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    You can use the TV control app while you are waiting, or if your TV has a smart remote you might be able to pair that to the V6 box.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey ksouth62, thank you for reaching out and I am sorry to hear you re having  some control issues.

    I am going to send you a PM so we can look at getting you one.

    Please look out for my PM. Cheers 

  • Stephen007007's avatar
    Stephen007007
    Joining in
    2 years ago

    Hi I’ve got same problem with my remote control it’s not working properly 

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      2 years ago

      Hey Stephen007007 Thanks for reaching out to us! 👋🏼

      So sorry to hear about the issues with the TV remote. 😞
      I will assist you further and get this sorted.

      I will send a private message.

      Kind regards,
      Ilyas.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      2 years ago

      Thanks for speaking with us today Stephen007007 on the Virgin Media forums. 😇

      I'm glad we have been able to assist and send out a replacement remote.
      As advised - it may take up to 5 working days to arrive.

      Let us know how it goes when it arrives and if you need anything else, and we'll assist.

      Kind regards,
      Ilyas.

  • stiv1's avatar
    stiv1
    On our wavelength
    12 months ago

    We are also needing a new virgin remote as ours not working right, new battery's don't help either

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Hi there stiv1 

      Thank you so much for your post and welcome back to the community forums, I'd be happy to take a closer look into this with you. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

      • Satman10's avatar
        Satman10
        Tuning in
        11 months ago

        Hi there, our remote is also not working as it should. Is it possible to get a replacement please?

        Many thanks

        Satman10