Forum Discussion

Gypy's avatar
Gypy
Tuning in
9 days ago
Solved

cannot connect to Virgin Media website

Anyone experienced this where they are unable to access their VM account due to the website not launching via chrome, firefox or even any other browser except via VPN.

Not sure when this started as I only logon once a month to pay by bill and thats when i noticed today.

I've checked on another laptop i.e. my work laptop and same issue.  Will only launch if I'm connected to my work VPN or on my home laptop via a VPN???

I've tired resetting the hub and also changed my DNS on chrome to 8.8.8.8 and 8.8.4.4 and yet nothing works.

I've try to google if anyone had the same issue and couldn't really find anything.

 

I uninstalled or reinstalled chrome and still nothing.

 

I am tech savvy as Im a network engineer so I had already tried ipconfig /release and ipconfig /renew but still wont connect.

Its only the VM website. Any other site such as banking, shopping works fine.

connection issues to Virgin website
  • Gypy's avatar
    Gypy
    9 days ago

    This is an interesting one. I uninstalled nordvpn and i can access my VM account now in chrome 

  • Client62's avatar
    Client62
    Alessandro Volta
    9 days ago

    I have no issues accessing the Virgin Media online a/c website in any browser.

    Check your DNS is returning the correct IP.

    > nslookup www.virginmedia.com
    Server:  cache1.service.virginmedia.net
    Address:  194.168.4.100

    Non-authoritative answer:
    Name:    www.virginmedia.com
    Address:  34.96.124.227

    Post a screen shot of the error message seen in your web browsers.


    • Gypy's avatar
      Gypy
      Tuning in
      9 days ago

      DNS is returning correct IP

      C:\Windows\System32>nslookup www.virginmedia.com
      Server:  cache1.service.virginmedia.net
      Address:  194.168.4.100

      Non-authoritative answer:
      Name:    www.virginmedia.com
      Address:  34.96.124.227

      I just get a blank screen as above or if i try go to google and try the direct links I just get the below loading icon

       

      • Gypy's avatar
        Gypy
        Tuning in
        9 days ago

        Now Im receiving this error. Bit weird as i can access this forum but not my account page 

  • Gypy's avatar
    Gypy
    Tuning in
    9 days ago

    This is an interesting one. I uninstalled nordvpn and i can access my VM account now in chrome