Forum Discussion

matiushu's avatar
matiushu
Dialled in
21 days ago
Solved

connection refused trying to access website on virgin broadband

Cannot access the following website on my laptop or mobile phone configured to virgin media broadband.

Get this error 

This site can’t be reached

www.money2india.icicibank.co.uk refused to connect.

When I turn off Wifi and use mobile network and tether my laptop to the mobile phone, I am able to access the the website perfectly fine.

Issue ongoing since Sunday 2/3/2025 and I am not sure who in virgin media i can report this to ? I think its virgin media routers/network not trusting this site.

  • ravenstar68's avatar
    ravenstar68
    20 days ago

    You're looking at things the wrong way round.

    Read the error message again:

    www.money2india.icicibank.co.uk refused to connect.

    This would suggest that it is actually the target refusing to receive a connection from your Virgin Media IP address, rather than Virgin Media blocking the connection.

    You need to reach out to the banks customer support as they will need to investigate why your Virgin IP address is being blocked.

    Oh and before anyone suggests it - NO rebooting your router is not an option.  Virgin Media's IP addresses are very sticky, when I was with them I kept the same IP address for months or even years.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    21 days ago

    Consider suggesting to site operator they redirect HTTP connection requests to HTTPS and in the meantime specify secure protocol, i.e. https://www.money2india.icicibank.co.uk

    • ravenstar68's avatar
      ravenstar68
      Very Insightful Person
      20 days ago

      I deliberately requested an HTTP connection and this was correctly redirected.  So the website already has this redirect in place.

  • matiushu's avatar
    matiushu
    Dialled in
    20 days ago

    Same issue with https

    It seems virgin media has marked this website as dodgy. It works fine if I do not use virgin media broadband

  • matiushu's avatar
    matiushu
    Dialled in
    20 days ago

    Yes I found my friend also can get to the website using virgin media broadband.

    it seems my virgin media ip address has deemed this website as dodgy and so will not let me connect.

    Called Virgin Media, who turned off my virus protection but still not able to access the website. They told me they cannot do anything else to make this work. Had complaint ticket raised as I think (having worked in IT) virgin media should be able to mark this site safe for me.

    Need help from the community moderators to escalate this for me as it seems I just received help from 1st line support.

  • matiushu's avatar
    matiushu
    Dialled in
    20 days ago

    Raised complaint C-0603253047 but the tech rep seems to think there is nothing more that virgin can do.

    Surely if the website is genuine, other virgin media customers can access it and I can't, seems like there is some security configuration that has denied my ip address access to the website https://www.money2india.icicibank.co.uk

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      20 days ago

      Try setting the DNS to 1.1.1.1 and 1.0.0.1 manually on your device.  These are the Cloudflare Public DNS Servers. This will bypass the VM DNS servers and may resolve the situation for the moment?

      • matiushu's avatar
        matiushu
        Dialled in
        20 days ago

        Tried google dns servers 8.8.8.8 and 8.8.4.4 and the cloudfare servers above, but no joy. Still the same error.

        I don't think this is a host name resolution issue, rather a security configuration by virgin media on my specific broadband ip accessing the target website.

        It was working until Saturday 1/3/2025 on my virgin broadband.

        It works on other users' virgin media broadband.

        It works when i use mobile data (turning off WiFi).

         

  • matiushu's avatar
    matiushu
    Dialled in
    20 days ago

    Virgin marked my complaint as resolved ! Think the 1st line rep was just humouring me, basically nothing more he could do. So do I just live with the fact that my virgin media broadband cannot access genuine websites.

     I have opened a new issue C-0603253267 and hope there are community moderators who can assist me to escalate this within VM to fix this.

  • Client62's avatar
    Client62
    Alessandro Volta
    20 days ago

    Try a simple Ping test ... 

    Check the IP being returned from the DNS is the same as we see & works.

     > ping www.money2india.icicibank.co.uk

    Pinging ibci-orp-uk-tm01.trafficmanager.net [20.204.201.13] with 32 bytes of data:
    Reply from 20.204.201.13: bytes=32 time=137ms TTL=109
    Reply from 20.204.201.13: bytes=32 time=136ms TTL=109
    Reply from 20.204.201.13: bytes=32 time=135ms TTL=109
    Reply from 20.204.201.13: bytes=32 time=133ms TTL=109

    Ping statistics for 20.204.201.13:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 133ms, Maximum = 137ms, Average = 135m

     

    • matiushu's avatar
      matiushu
      Dialled in
      20 days ago

      Yes the ip is the same ... as previously replied ... i don't think this is a host name resolution issue... feels like virgin media have configured security setting for my broadband connection to believe this website is not genuine

      ping www.money2india.icicibank.co.uk

      Pinging ibci-orp-uk-tm01.trafficmanager.net [20.204.201.13] with 32 bytes of data:
      Reply from 20.204.201.13: bytes=32 time=137ms TTL=109
      Reply from 20.204.201.13: bytes=32 time=135ms TTL=109
      Reply from 20.204.201.13: bytes=32 time=132ms TTL=109
      Reply from 20.204.201.13: bytes=32 time=132ms TTL=109

      Ping statistics for 20.204.201.13:
          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
          Minimum = 132ms, Maximum = 137ms, Average = 134ms

  • Client62's avatar
    Client62
    Alessandro Volta
    20 days ago

    If you are very stuck, try the Opera browser, is has a free VPN built in and that may allow you to make contact with the bank.    Or perhaps you have an office VPN, that is also well worth a try.

      • Client62's avatar
        Client62
        Alessandro Volta
        20 days ago

        Did you try with all 4 of Opera's VPN exit points ? 

        A screen shot of the errors you see in the various browsers would be handy to see.

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    20 days ago

    You're looking at things the wrong way round.

    Read the error message again:

    www.money2india.icicibank.co.uk refused to connect.

    This would suggest that it is actually the target refusing to receive a connection from your Virgin Media IP address, rather than Virgin Media blocking the connection.

    You need to reach out to the banks customer support as they will need to investigate why your Virgin IP address is being blocked.

    Oh and before anyone suggests it - NO rebooting your router is not an option.  Virgin Media's IP addresses are very sticky, when I was with them I kept the same IP address for months or even years.

    • matiushu's avatar
      matiushu
      Dialled in
      12 days ago

      I used whatismyipaddress.com (as suggested by you) to provide my ip address.

      Finally the bank's technical team which hosts the website fixed the issue although they wouldn't tell me exactly what.

      • ravenstar68's avatar
        ravenstar68
        Very Insightful Person
        11 days ago

        Glad it's all sorted for now.

        Just a note to everyone in this thread - VM only block connections from their end for very specific reasons, typically following a Court order, for example most Torrent sites are blocked for this reason.  First port of call for situations such as these should ALWAYS be the company you are trying to contact.