Automatic Compensation Refused
Hi Community!
I recently lost all Virgin services due to a major fault in my area. TV, Fibre and Phone down for 9 days. On the very 1st day, I registered for the automatic compensation scheme after speaking to a Virgin Advisor, and 30 days after it was repaired, expected to see a credit to my bill, but received nothing. After a text chat online to another advisor, I was told I didn't qualify and was them "offered" several different compensation amounts to "forget" about the fault and total loss of service. First £5, then £21, then £50. This seemed like a bit of a scam. Can anyone advise or offer support if they have experienced similar? Thanks, Rich.
Rich so long as it was a complete loss of service that lasted for over two days then you are due compensation. Raise a formal complaint in writing with a view to escalating to the Ombudsman. Links below.