Automatic Compensation Refused

Start your own topic, and describe the circumstances and all the details, and you might get some help/advice on here with the compo claim, if your are eligible.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation

Part of VM's method, when it tries to avoid paying, is to rely on the customer just giving up.

Edit: Topic now split

Hi annyarej 

Thanks for posting and welcome to the community. Sorry to hear of this dispute. There are certain situations where it wouldn't apply but we can discuss further and investigate via PM. 

Best wishes.