Forum Discussion

mikez's avatar
mikez
On our wavelength
2 years ago
Solved

Create your Virgin Media O2 ID

Hi,

I am trying to join together Virgin media and o2 logins.   

Step 1 is to change my virgin media email login and that appears to have worked.

Step 2 is to join them together and I click 

Let’s create your Virgin Media O2 ID

it takes me to this link  https://www.virginmedia.com/my-virgin-media/link-sign-in-virgin-media-o2-id

From this point I just get the whirling infinity symbol and that's it it doesn't move on. Any ideas what I should try next ?

regards

Mike

 

  • Ashleigh_C's avatar
    Ashleigh_C
    2 years ago

    Hi again mikez 

    Thank you so much for chatting with me via the PM's and I am glad to hear this issue resolved itself.

    If you do have any other issues or need any assistance at all in the future please do pop back to the forums and we will do all we can to resolve this. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there mikez 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am so sorry that you have faced this issue with your service, can I just ask have you tried to access this on an alternative browser at all? 

     

    • mikez's avatar
      mikez
      On our wavelength
      2 years ago

      Hi Ashleigh

      Yes I've tried it on Chrome, Firefox and my mobile so it looks like a server problem

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        2 years ago

        Thank you mikez and I'm so sorry to hear that you are also facing this issue anoyed and thank you for posting. 

        Can I just check, when I click this link I get given an option to sign in, are you not able to see this page at all? It just shows as loading? Or are you signing in and then seeing the infinity loading sign? 

    • anoyed's avatar
      anoyed
      On our wavelength
      2 years ago

      I’m having the same problem 

  • bitsandpcs's avatar
    bitsandpcs
    Fibre optic
    2 years ago

    Sorry to jump on this thread but i have the same issue, I have tried on pc using Chrome and Edge and at some point of the process i just get the please wait VM icon also tried on my phone, get a step further but then the same. Been trying on and of now for a few weeks.

     

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 years ago

      Hi bitsandpcs 👋

      Welcome back to our Community Forums and thanks for your post. 

      I am sorry you're also experiencing this issue. 

      I will pop you a PM 📩 now to look into this further. 

      Thanks 

      • Chaserfree's avatar
        Chaserfree
        On our wavelength
        2 years ago

        I also have this problem.

        I have been through the process of "create a Virgin Media O2 id by clicking on the link in the email I received from you. Then I had to change my email address which I did. I received an email with verification code and when I entered that it said I had been successful in creating an account. But when I tried to log into O using Virgin Media account it tells me that I don't have one. I've tried the processs again but now just hung up with the spinning symbol.

  • Mannginger's avatar
    Mannginger
    Joining in
    2 years ago

    Hey folks, I'm having this issue as well. I just get the Mobius loop spinning away. I have tried Edge, Chrome and Firefox browsers repeatedly over several weeks. Any ideas?

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      2 years ago

      Hi Mannginger

      Thank you for your post and welcome to our community. 

      We are sorry to hear you are having the same issue.

      We would recommend following the advise in this thread please. 

      As you are experiencing issues logging into the O2 app with our username, it would be the O2 team you'd need to raise this to, to see if they can raise an IT Ticket from their side, sadly we'd be unable to do this as it is not our platform.

      In the meantime, please continue to utilise your O2 log in separately.

  • ThePinkster's avatar
    ThePinkster
    On our wavelength
    10 months ago

    I have also been having the same problem as others creating a Virgin Media/O2 ID. I did what the email asked , but then I also got stuck on the 'loading' page too. So I went to O2, logged in, and made my Virgin Media/O2 ID through them. After security texts and email from O2 it is now set up and working . A much easier route to take !