Forum Discussion

CasualCactus's avatar
CasualCactus
Settling in
2 months ago

Wifi Pod ordering help

Hello

We have an internet blackspot in the back room of our house, the exact room we were hoping to use as an office! I've gone through the connect app and had a bit of trouble as it would struggle to complete the scan but I got it to go through once and it accepted the need for a Wifi Pod and I thought I placed an order for one but I've not seen anything yet and looking on my orders page doesn't show anything

I do have the email where it shows my updated contract and it shows under supplied kit Wifi Pod (black) but don't think its actually placed the order

IWas wondering if there's anyone there how could look into this for me please?

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    29 days ago

    Hey CasualCactus, thank you for reaching out and we are sorry to hear you are struggling with some black spots, also a warm welcome to the community.

    Just to confirm something when did you order this/ what did it start showing?

    It can take up to 14 working days for something to be delivered. 

  • CasualCactus's avatar
    CasualCactus
    Settling in
    23 days ago

    Hello, thanks for getting back to me, it was on the 4th July. I remember the app saying I needed to be on Wifi Max to get the pod, I went into my account and saw it was a free upgrade so went for it and thats when I received the following email...

    Interestingly I also got another email the next day saying...

    I don't remember it mentioning anything about changing discount levels or anything but I do have the ability to break things in unique and interesting ways when in comes to computers! : )

    I've not been able to find anything saying what the differences are between the package discount levels, hopefully not changed things for the worse! 

    If you could have a look and see if the order for the Wifi Pod did go through and also see what the discount levels actually mean, I'd be very grateful

    Many Thanks

    Tom

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      20 days ago

      Hi CasualCactus thanks for your reply here.

      Please let us send you a PM so we can investigate.

      Respond directly when you can!

      Many thanks

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 days ago

    Hi CasualCactus,

    Thank you for joining me in a private message.
    I'm happy we were able to reach a resolution together 😊
    If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
    Take care.