Volt benefits
Like many others here I joined Virgin media (june 24 ) and have a broadband package along with a new o2 mobile contract. I’m getting the double data package on o2 but my fibre speed has not been doubled Every time I select get ‘volt benefits’ in the virgin media app it takes you to a broken page that doesn’t load. The chat bot is hopeless people in trying to resolve this issue ,you can’t speak to anyone to get this resolved. any help will be most welcomeVolt Benefits - O2 Data upgraded but Virgin speed has not
Hello, I have been an O2 customer for many years and also signed up for Virgin broadband in August last year. A couple of months ago, I linked my O2 account to my Virgin account to gain access to the Volt benefits for being a customer of both O2 & Virgin however I have not received my broadband speed upgrade to the next package. My O2 data has doubled as expected however my broadband remains on the M250 package instead of being upgraded. My wifi is also very slow upstairs and I would like to take advantage of the free Wifi pods from the Volt upgrade however I am unable to do so currently. Please can I have some assistance? Many thanks.