Volt broadband not being applied
I started with Virgin in December. Existing O2 customer. Signed up to 500mb which the salesman told me would be automatically upped to 1gig. O2 doubled my data within days. I waited the 14 days for the benefits to be applied on the Virgin side but they never materialised. Contacted web chat and raised a referral form on the 6th Feb to have this sorted. Told I'd get a response within 24hrs. Haven't had one. Phoned customer service. After 2 hrs of calls, being sent to O2 and sent back again, bounced around. Told another referral has been raised and I'd have a response within 24hrs. That time has now passed and no response again. The app and website are full of broken links. My addresses match, the O2 app even says I've unlocked my benefits and am getting them, but I'm not. Nowhere to go from here other than a formal complaint and then the ombudsman. No point in going to Customer Service because they don't respond.7Views1like0Comments