Forum Discussion

kevp1877's avatar
kevp1877
Just joined
4 days ago

Ordering WiFi pod not simple

I am having no coverage of WiFi in part of my house. You can't physically run a speed test in that area as it can't connect. There is absolutely no way to order a WiFi pod booster through the app or online store as I believe you need to show a low connection speed on the app during test. If I can't even connect how is it possible to order one?

It should be a simple process of adding booster to your package surely?

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    If you can't get a signal in that exact location then try again a few feet away, and keep doing that until you do get a low signal showing. Then use that  signal as your measurement to order the pod.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey kevp1877, thank you for reaching out and a warm welcome to the community, we are so sorry to hear you are struggling to order a WIFI pod.

    We will send you a DM now, they are free if you are a volt customer or 1GB customer otherwise £7.