I am having no coverage of WiFi in part of my house. You can't physically run a speed test in that area as it can't connect. There is absolutely no way to order a WiFi pod booster through the app or online store as I believe you need to show a low connection speed on the app during test. If I can't even connect how is it possible to order one?
It should be a simple process of adding booster to your package surely?
If you can't get a signal in that exact location then try again a few feet away, and keep doing that until you do get a low signal showing. Then use that signal as your measurement to order the pod.
Forum TeamHey kevp1877, thank you for reaching out and a warm welcome to the community, we are so sorry to hear you are struggling to order a WIFI pod.
We will send you a DM now, they are free if you are a volt customer or 1GB customer otherwise £7.
Forum TeamGlad we've managed to get you one ordered, have a lovely rest of the day.
Hi I'm a volt customer and struggling to order a WiFi pod too. Can you please help me order one as there is no way to order one through the website?
Thanks
Ben
Hi benjidh2442 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear you're having the same problem 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
