Order a Volt sim but no sign of order
I have Virgin Media services for the past 2 years and my phone contract expires tomorrow. I don't need a new phone so thought it would be easier to get a sim only deal. I opened the Virgin Media app and handily enough, there was a deal for a Volt Sim with unlimited data for £15 a month, with the first 3 months free on a Black Friday deal. I tried to order the Volt Sim through the Virgin Media app which failed when putting in my previous address so I then ordered through the website on my laptop where the same deal was available. I then received a confirmation email with an order reference number from Virgin Media web team however, I have heard nothing since ordering. Order reference: CH2124753682. I have called both Virgin and O2 and neither have any record of this order number. Is there any way I can find out what has happened to the order?
O2 price rise
Hi, I am a Volt customer. Have had the email from O2 about their price rise from April next year. Will go from an extra £1.80 to £2.50 a month. If I leave O2 what are the implications for the Virgin side of it? I have heard you keep the boosted broadband (but no idea how long for) but have also heard that although that might be the case the cost of the broadband might go up to account for leaving O2. In which case it might be down to whether the O2 rise is less than the potential Virgin broadband rise!Activating Volt benefits
Good morning :) A few weeks ago, my service with Virgin Broadband started and early last week I got an email from O2 (who I have been a customer with for years) saying they have activated my Volt benefits. I can see I now have the increased data limit on my O2 account. I am yet to hear anything from Virgin about the extra benefits though. The update came from O2 because I had to manually prompt them about something (I was having trouble with the app) and thought to ask off the back of it. We have attempted to follow the guidance with the My Virgin Media app, but I'm stuck in a loop and I am unable to find a way to activate the benefits as mentioned. It could be that the address format isn't matching up correctly (it doesn't allow me to format them the same way for both O2 and Virgin) but I have read there is a way for this to be manually activated on Virgin's end. Is there anyone here who can help me activate my Volt benefit? Many thanks!
Pulling my hair out over this service
I am already with Virgin on broadband. On the 11th I signed up to Volt O2 sim and cancelled my sim in EE. Yesterday I received an email from 'Virgin Media Websales'. The email said "We'd like to talk to you as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500." I tried this number and it didn't work, it says its no longer in use. I tried calling Virgin but the switchboard kept taking me round and round in circles without letting me speak to a bloody human!! And then it hung up telling me I can get help online!! I tried the VM webchat and the unhelpful person on the other side took 10 mins each reply just to tell me they cant help and I need to talk to someone at O2. I called their support and they said they cant find anything under my name, number or email on their end and to contact Virgin!!! I am literally at my wits end with this customer service and about ready to take up EE's offer to stay with them and cancel my broadband here too. They will pay for cancellation fees and all. Can someone please help me sort this issue out as the alternative is me going to the FOS for a complaint and cancelling my service with Virgin.Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help pleaseLinking Virgin / Virgin02 accounts can’t find email
I have spent the last three days trying to gain access to my virgin account for online billing and VM Connect to discuss hubs. It keeps returning the message we’ve found your virgin media account and saying it is linked to a different account and then blocking me after too many attempts i have tried every email address I’ve ever had, had an o2 contract 6 years ago. I’ve tried WhatsApp support, live chat and no resolution. is there a way to sort this? text from virgin “ Email address doesn't match. Remaining attempt:3 Please try again We've found your Virgin Media account However, this account is linked to an email address that's different to the one on your Virgin Media 02 ID. If you'd like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We'll then send an email to that email address to approve the transter. Enter full email address”VOLT Benefits applied to O2 but not Virgin Broadband
I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage.O2 Volt Benefits not applied
I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. Can someone please assist in getting this sorted out.