VOLT Benefits applied to O2 but not Virgin Broadband
I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage.O2 Volt Benefits not applied
I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. Can someone please assist in getting this sorted out.Will my mobile contract continue if my broadband contract ends?
Good morning, I've been with Virgin for my broadband for approx. 24 months now. Originally on an 18 month Black Friday deal which we extended for a further 18 months when it expired 6 months ago. I'm looking at adding an O2 sim to my package which comes with an 18 month contract in and of itself. My question is, what will happen billing wise when my broadband deal ends in a years time, but my mobile contract continues for 6 months after that? Will my mobile contract continue on at that same price independently of my broadband offer? I don't plan on leaving Virgin, but my broadband package costs will increase dramatically once the offer ends, and I don't want to be stuck paying those higher prices until the mobile contract ends too. Hope all that makes sense! Cheers.Virgin O2 Volt Cancellation issue
In November 2021, I entered into an agreement with Virgin Media for a broadband connection, which included an O2 phone contract at a reduced cost. Unfortunately, due to complications during the broadband installation, the service had to be canceled. Regrettably, the cancellation process did not extend to the associated O2 phone contract, leading to me incurring charges beyond the initially agreed amount of £3 extra a month on my broadband and instead having to pay £15 a month which subsequently was raised to £19.64 for unknown reasons. Despite numerous attempts to resolve this issue over the past two years, the O2 phone contract remained active. This has resulted in me paying more than initially agreed upon, a situation that has negatively impacted my credit history due to a failed payment when I first attempted to cancel the service. My concern is no query I have took up with o2 in the recent or distant past has ever been addressed. This includes someone using my details for over 4 years and the numerous attempts I’ve made in order to get this contract cancelled. When contacting o2 I get told it’s a virgin problems and when contacting virgin I get told it’s an o2 problem. My last call I was told it was an o2 360 problem yet I was still unable to get anything resolved. To top this off I called to cancel my contract on the 18th of January and this wasn’t actioned which resulted in me having late payments on my account. I attempted via chat 3/4 times and was again told this was done before eventually managing to cancel through Twitter or X as it’s currently known. This has negatively impacted my credit rating. To clarify, I have never used or even activated this sim! I want to emphasize the urgency and severity of this matter. Not only have I been financially burdened, but the consequences extend to a negative impact on my credit history which has affected credit applications and hindered me since. I have no escalated this to the ombudsman and if that fails I will go down the small claims court route which I’m reluctant to because I don’t believe any refund I will get via small claim can compensate for the time and stress this has caused me. I am also owed money by virgin that they will not release even though they have stipulated that this is owed to me. Has anyone had this experience or does anyone have any advice that can help?
Cancelled O2 Sim
Hi I have a Volt package but have been paying separately for an O2 sim as I was told I could not have a SIM as part of the package. I received the following: We're sorry you've chosen to leave O2. Just so you know, this means you'll no longer get the supercharged benefits you're currently getting with your Virgin Media products. To find out more go to www.o2.co.uk/myo2 or contact us. Surely as I never had the Sim on the package as I had to pay separately how can this mean I lose the other benefits?Cancelled Contract with Virgin - O2 Charging me ruined my credit score
Hello everyone, I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used. I left the address the broadband contract was associated with. A few months later, O2 started trying to bill me, but were unable to do so (as the contract was closed). They instead raised debt against my name, which took my Credit Score from 999 to 260. I am unable to clear the debt with O2, as I don't have an O2 account or phone number so I can't pass security. Please can anyone help me.Volt Bundle - issues with O2
Hi, I signed up for a Volt Bundle last Monday (26th February). I received a contract from Virgin but I haven't received anything from O2 and I am still waiting for my new sim. How long should I wait for the sim to arrive and how can I check that O2 have the right information and are setting up an account?