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Skud13's avatar
Skud13
Joining in
8 months ago

O2 Volt Benefits not applied

I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. 

Can someone please assist in getting this sorted out.

o2
Volt

2 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 months ago

    Hey Skud13, thank you for reaching out and I am sorry to hear this.

    I can see you are currently in PM with my colleague please do drop him a message if you need further assistance. 

  • NickRno77's avatar
    NickRno77
    Joining in
    4 months ago

    @skud13 I’m having the same problem, O2 say I don’t qualify for Volt, mine shows 5gb data and when I have to pay it’ll be £10 month. I rang Virgin today they said they would forward my issue with the Virgin troubleshooting team.

     

    Did they sort yours out ?