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Hey_JayJ's avatar
Hey_JayJ
Joining in
15 days ago

VOLT Benefits applied to O2 but not Virgin Broadband

I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. 

when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage. 

o2
Volt

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 days ago

    Thanks for reaching out to us Hey_JayJ, and a very warm welcome to our Community Forums!

    Sorry to hear of the volt benefits not being attached to your Virgin Media account.

    Check out the envelope in the top right hand corner for a private message from me, and I'll aim to take a closer look into this for you.

    Thanks

    David_Bn

  • Hey_JayJ's avatar
    Hey_JayJ
    Joining in
    3 days ago

    Managed to get through on WhatsApp and someone sorted this within 24 hours. First two times I messaged on WhatsApp I didn’t get a reply but third time the automated responses started kicking in and I got through to someone