Linking Virgin / Virgin02 accounts can’t find email

I have spent the last three days trying to gain access to my virgin account for online billing and VM Connect to discuss hubs.

It keeps returning the message we’ve found your virgin media account and saying it is linked to a different account and then blocking me after too many attempts

i have tried every email address I’ve ever had, had an o2 contract 6 years ago. I’ve tried WhatsApp support, live chat and no resolution.

is there a way to sort this?

text from virgin “

• Email address doesn't match. Remaining attempt:3

Please try again

We've found your Virgin Media account

However, this account is linked to an email address that's different to the one on your Virgin Media 02 ID.

If you'd like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We'll then send an email to that email address to approve the transter.

Enter full email address”