when approached by Virgin sale team about switching from sky I was told I wouldn’t need to do anything and they would cancel my sky account- how do I know if this has been done and how long it will take as my sky is still active and I haven’t received anything from them.
I thought you would get an email from Sky as the losing provider to let you know? I'd also expect something from VM, even a pre contract email with the details of your new package? Is you Sky package contract finished? Just be careful you don't end up with an early termination fee.
... or no service at all.
A couple of things to note. On the broadband / telephone side there is the one touch switching whereby Virgin will deal with Sky and in theory make sure that Sky is switched off when Virgin broadband is switched on. You won't need (and shouldn't) contact Sky. Sky may contact you and ask you to stay, but ignore that if you want to switch. There is no need though to hear from them. This is an Ofcom regulated process.
TV is different. Virgin can't cancel any TV contract you have with Sky, you will need to do that, and this will be subject to notice period, any remaining contract, etc.
Make sure you keep emails and the like from Virgin.
Yes it’s only broadband I have. I will have to chase it up which I was hoping I wouldn’t have to do. When I signed up I received a text from Sky saying sorry your thinking of leaving but that’s all I’ve had so far but my broadband is still running and it’s been a few days now.
I would suggest that the operative statement here is "when approached by Virgin sale team about switching from sky....”. ‘When approached’; so possibly a door to door salesman? Who, of course will promise the ‘moon on a stick’ to get a signature on the form!
I’m, going to hazard a guess that they have banked their bonus for a new sign up and absolutely nothing has been arranged with Sky!
Of course I could be wrong, we don’t know the timescales here.
Yes I did check with the engineer and he did say that once his paperwork done it does usually switch but nothing yet. I’ll chase it up I believe I have a 14day cooling off period so if it’s too much I’ll just cancel
Make sure it is Virgin you chase up, don't speak to Sky on it.
Having received the email from Sky clearly Virgin have initiated the One Touch Switch process, for whatever reason it hasn't been concluded. The reason I say don't speak to Sky is that it is for Virgin to deal with the whole process, You don't want to lose the benefits of talking to just the new provider, and in particular the advantage you don't have to pay for any notice period with One Touch Switch, which you would potentially have to do if you cancelled Sky yourself.
If you are currently paying for both, I would initiate a complaint with Virgin, they should compensate you. If the complaint gets deadlocked then take it as far as the Ombudsman, it is an Ofcom regulated procedure. That is independent of the cause - even if it is at Sky's end it is still for Virgin Media to deal with, you don't.
