Pulling my hair out over this service
I am already with Virgin on broadband. On the 11th I signed up to Volt O2 sim and cancelled my sim in EE. Yesterday I received an email from 'Virgin Media Websales'. The email said "We'd like to talk to you as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500." I tried this number and it didn't work, it says its no longer in use. I tried calling Virgin but the switchboard kept taking me round and round in circles without letting me speak to a bloody human!! And then it hung up telling me I can get help online!! I tried the VM webchat and the unhelpful person on the other side took 10 mins each reply just to tell me they cant help and I need to talk to someone at O2. I called their support and they said they cant find anything under my name, number or email on their end and to contact Virgin!!! I am literally at my wits end with this customer service and about ready to take up EE's offer to stay with them and cancel my broadband here too. They will pay for cancellation fees and all. Can someone please help me sort this issue out as the alternative is me going to the FOS for a complaint and cancelling my service with Virgin.
Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help pleaseLinking Virgin / Virgin02 accounts can’t find email
I have spent the last three days trying to gain access to my virgin account for online billing and VM Connect to discuss hubs. It keeps returning the message we’ve found your virgin media account and saying it is linked to a different account and then blocking me after too many attempts i have tried every email address I’ve ever had, had an o2 contract 6 years ago. I’ve tried WhatsApp support, live chat and no resolution. is there a way to sort this? text from virgin “ Email address doesn't match. Remaining attempt:3 Please try again We've found your Virgin Media account However, this account is linked to an email address that's different to the one on your Virgin Media 02 ID. If you'd like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We'll then send an email to that email address to approve the transter. Enter full email address”Anyone received free gift?
I joined with virgin under the pretense of getting a free XBox. I joined virgin for this reason. After the 60days I contacted virgin to be fobbed off with warehouse problems or it is being processed. Has anyone ever received the free gift of a xbox? If anyone could help as I am getting to the point of leaving as surely they haven't upheld their side of the contract.Virgin O2 Volt Cancellation issue
In November 2021, I entered into an agreement with Virgin Media for a broadband connection, which included an O2 phone contract at a reduced cost. Unfortunately, due to complications during the broadband installation, the service had to be canceled. Regrettably, the cancellation process did not extend to the associated O2 phone contract, leading to me incurring charges beyond the initially agreed amount of £3 extra a month on my broadband and instead having to pay £15 a month which subsequently was raised to £19.64 for unknown reasons. Despite numerous attempts to resolve this issue over the past two years, the O2 phone contract remained active. This has resulted in me paying more than initially agreed upon, a situation that has negatively impacted my credit history due to a failed payment when I first attempted to cancel the service. My concern is no query I have took up with o2 in the recent or distant past has ever been addressed. This includes someone using my details for over 4 years and the numerous attempts I’ve made in order to get this contract cancelled. When contacting o2 I get told it’s a virgin problems and when contacting virgin I get told it’s an o2 problem. My last call I was told it was an o2 360 problem yet I was still unable to get anything resolved. To top this off I called to cancel my contract on the 18th of January and this wasn’t actioned which resulted in me having late payments on my account. I attempted via chat 3/4 times and was again told this was done before eventually managing to cancel through Twitter or X as it’s currently known. This has negatively impacted my credit rating. To clarify, I have never used or even activated this sim! I want to emphasize the urgency and severity of this matter. Not only have I been financially burdened, but the consequences extend to a negative impact on my credit history which has affected credit applications and hindered me since. I have no escalated this to the ombudsman and if that fails I will go down the small claims court route which I’m reluctant to because I don’t believe any refund I will get via small claim can compensate for the time and stress this has caused me. I am also owed money by virgin that they will not release even though they have stipulated that this is owed to me. Has anyone had this experience or does anyone have any advice that can help?Need to book an engineer to replace brown box outside my house
Hi My brown box has came off the wall and all the wires are on show, I have tried to call Virgin media but cant get to speak to anyone to report the problem. It is currently covered in masking tape. If anyone from Virgin media sees this message could you please contact me. Kind Regards