Forum Discussion

onano98's avatar
onano98
Joining in
2 months ago

Address formatting mismatch

Hi, I have just taken out an M500 broadband package and I have been an O2 customer for many years. I am trying to link the two accounts but have noticed that the addresses do match but on my contract for the new broadband the postcode is displayed twice, once in upper case and once in lower case. Would this be preventing me from linking the two accounts? And is there anyone I could get in contact with to manually link the two accounts?

address
Broadband
o2
VIRGIN
Volt
  • Lee_R's avatar
    Lee_R
    2 months ago

    Hi onano98 thanks for getting back to us. Sorry to hear you've not yet been successful in linking your O2 account with your new Virgin Media account. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of you screen.

    Regards

    Lee_R

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello onano98,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account. When you say linking your accounts are you trying to apply for Volt benefits? If so, have you attempted to apply for the benefits via your online O2 account and been rejected?

    Kind Regards,

    Steven_L

    • onano98's avatar
      onano98
      Joining in
      2 months ago

      Hi Stephen,

      Yes, when I go to the Virgin and O2 tab in my O2 account it is still saying I am not eligible.

      • Lee_R's avatar
        Lee_R
        Forum Team
        2 months ago

        Hi onano98 thanks for getting back to us. Sorry to hear you've not yet been successful in linking your O2 account with your new Virgin Media account. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of you screen.

        Regards

        Lee_R

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    Whichever has the wrong double post code, get it corrected. Then try again.