Forum Discussion

qwertyuiop2's avatar
qwertyuiop2
Tuning in
3 days ago

Virgin Media blocking email from outlook.com

All emails from our club email account (outlook online) are  being refused by Virgin media for any blueyonder.co.uk email addresses:

Generating server: GV4PR07MB10290.eurprd07.prod.outlook.com

[To] "anyone"@blueyonder.co.uk
Remote server returned '554 5.4.0 < #5.4.300 smtp;550 5.4.300 Message expired -> 421 4.2.0 MXIN618 Temporary SMC Policy Violation detected, retry later ;id=PKb0uoEA0d0pmPKb0uIZQy;sid=PKb0uoEA0d0pm;mta=mx7-prd-nl1-vmo;dt=2025-06-11T14:30:22+02:00;ipsrc=52.101.84.46;>'

Original message headers:

Received: from PA4PR07MB7309.eurprd07.prod.outlook.com (2603:10a6:102:d0::23)
 by GV4PR07MB10290.eurprd07.prod.outlook.com (2603:10a6:150:297::14) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8813.30; Wed, 11 Jun
 2025 10:59:23 +0000
Received: from AS8PR07MB9493.eurprd07.prod.outlook.com (2603:10a6:20b:636::18)
 by PA4PR07MB7309.eurprd07.prod.outlook.com (2603:10a6:102:d0::23) with
 Microsoft SMTP Server (version=TLS1_2,

There's more header information available - I just put the first few lines to show the source.

This has been going on for a week now, and is becoming seriously problematic. It appears to be a virgin media configuration problem.

Can anyone in virgin media resolve this please?

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    20 hours ago

    Hey qwertyuiop2, thank you for reaching out and we are sorry to hear about your email issues.

    When you say they are being refused, are you trying to send from the virgin side or are revive these? 

    Are you getting this error message when sending or trying to get the email?