Forum Discussion

jwt1's avatar
jwt1
Tuning in
4 days ago

Virgin have claimed by IP address blocked

Suddenly Outlook would not let me login using the app specific password, After hours on the phone they say something about IP address blocked. I then got advice email which tells how to report abuse to them, which seems irrelevant. Ever since this app password system put in place by them it has failed dozens of times. Taking days and hundred of tries to get a working one,

I am being told takes days to unblock. Plus that they may not even  get back to me on it.

What have I don e wrong? There are absolutely oo sign of mass emails being sent from my email account.

Has this happened to anyone else and how did they resolve it. No I don't post host or send spam get plenty of it mind. Has anyone got  any advice. Strange they did it 24 hours after contract renewal. HELP

7 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Hi jwt1 

    Thanks for posting and welcome to the community. Sorry to hear of the email issue. Are you able to log in to your email via Webmail?

    For third party email clients, have you logged into the online account - virg.in/myVM and generated a new app password?

     

    Best wishes.

    • jwt1's avatar
      jwt1
      Tuning in
      2 days ago

      It will not correctly give me a third party password.  The  instructions tell me that on the mymedia select the app password new password  and it should first email a code to verify account. it doesn't it just just immediately gives the 4 words. Which no third part account setup accepts so impossible to set up the account.  Virgin still claiming IP Blocked so it won't work properly, Just say try again in a few weeks, totally unacceptable. 

       

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 days ago

    jwt1. When entering the app password you need to include the hyphen between each word.  Are you doing so? Also the username needs to be the full VM email address you are trying to access which may not be the same as the VMO2 ID for the account.

    • jwt1's avatar
      jwt1
      Tuning in
      2 days ago

      Good note but the dashes are in and its the full VM email address i use. which as you rightly say is not the same as the my Virgin Media 02 login email address. Its been a nightmare since they interduced it as always fails after a couple of months. How do you force if thats possible to get technical help to do as it says "help" even taking over my machine has failed every time with oh its not working, Da why do you think im spending hours on the phone trying to get a speaker who actually understands English. Plus they refuse to escalate it to somebody who  can understand their own system. Extremely **bleep** off. -100 on satisfaction.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        11 hours ago

        Hi jwt1.

        Thanks for the update on this, so that we can get a better understanding and assist you we will need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina