hacked mobile and account virgin
hi i have been hacked including my mobile number and my email on my account changed i went to the o2 shop and reported it via phone which was a week ago they tried to hack my virgin banking but the bank was blocked, i was told the fraud team would be in touch and they have not been in touch the longer they have my account the more worried I'm getting. can you give me a update102Views0likes3CommentsLatest Phishing News 28/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:714Views0likes0Comments
Virgin Media Data Breach, Executive Team Telling me to go straight to Court
Recently had a data breach caused by VM where a 3rd party was able to change information on my account. I put a complaint in and VM held their hands up and admitted fault. I was given compensation for the customer experience element however I stated I wanted further compensation due to the data breach itself. The executive team is saying they won’t discuss the data breach and I need to take legal action for this. However surely they need to provide a response or try to work on a solution prior to any legal action or the case will be thrown out? Do I need to raise a new complaint for the data breach which is possible on their site, also does the ombudsman look into privacy and data issue? If anyone’s had any experience it would be great to hear. All the VM staff are giving misleading information and avoiding the resolution for the data breach.247Views0likes3CommentsHacked email account
Hi My son’s Virgin email account (not my account holder email) has been hacked, likely by a phishing email. He has since changed his password but it looks like the hacker still has access as is replying to emails and deleting others. We tried the malware scanners but nothing found. What else can we do? We tried the VM chat but only advice was to forward the phishing emails on. Any help or advice would be greatly received.3KViews0likes5Comments
Billing email
I have received an email in my VM mailbox purporting to be billing information. I am not expecting any bills other than VM's normal monthly notification. It is sent by bushbabies@talktalk.net. It has attachments but no content. Does this mean anything to anyone? Ditto681Views0likes2CommentsEmail from VM claiming to link O2 & VM
Hi. I've just found an email from <identityclaim@account.virginmedia.co.uk> in my junk folder. Is this genuine or a scam? I asks for me to link my O2 & VM logins. I haven't done that as it looks suspicious to me, especially as it was in my junk folder. AnthonySolved3.1KViews0likes4Comments
Latest Phishing News 28/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:
