Forum Discussion

SophieSkye's avatar
SophieSkye
Tuning in
2 months ago

Hacked email account

Hi

My son’s Virgin email account (not my account holder email) has been hacked, likely by a phishing email. He has since changed his password but it looks like the hacker still has access as is replying to emails and deleting others. We tried the malware scanners but nothing found. What else can we do? We tried the VM chat but only advice was to forward the phishing emails on.

Any help or advice would be greatly received.

 

email
hacked
  • SophieSkye's avatar
    SophieSkye
    Tuning in
    2 months ago

    Can anyone help please? They are spending money on PayPal and everything, registering for different websites, logging out of websites

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey SophieSkye, thank you for reaching out and I am sorry to hear about this email issues.

    I would advise if you can him to reach out so we can assist with this.

    If the email belongs to his personal account we can only change passwords etc with the account holder cheers. 

  • SophieSkye's avatar
    SophieSkye
    Tuning in
    2 months ago

    Thanks Matt. I am the account holder, how should I get him to reach out? On here?

    • Kath_P's avatar
      Kath_P
      Forum Team
      31 days ago

      Hi SophieSkye, 

      Thanks for coming back to us on this. If you're the account holder then it will be you we will need to speak with. I've sent you a direct message to allow us to get some personal information from you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,