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JeffF25's avatar
JeffF25
Settling in
6 days ago

F-Secure - Advanced Security - Unlimited = 15 devices

I recieved offer email about Advanced Security from F-Secure and saw that for £30 per year I could have Advanced Security " "which protects an unlimited number of devices for just £3 per month (first three months free) or £30 a year" ... Dated 23rd July 2025.

I already have F-Secure via VM, but I noticed that I have 15 device license and none spare.

I contacted F-Secure who really don't know what Unlimited means... 

07/25/2025 02:42 PM GMT
 Hazamuddin M
 07/25/2025 02:43 PM GMT
 The unlimited devices for Virgin Media offers was set by 
default at 15 devices
..

" Regarding the unlimited device offers, it is actually by 
design, cutomers may purchase more licenses then the 
default numbers 15 and up-to 25
 The terms unlimited is a reference to a household 
 capacity, in the nature that F-Secure is a consumer type 
You  product and not for business/enterprise purposes"

I'm pretty sure this is illegal ... offer that is not fulfilled.

advanced security
F-Secure
unlimited

8 Replies

  • JeffF25's avatar
    JeffF25
    Settling in
    6 days ago

    As you could imagine - I have raised an official complaint and will raise one with Trading Standards if not resolved as inaccurate offer. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      4 days ago

      Hi Jeff25 👋 Welcome back to the community forum! Thanks for posting. 

      Sorry to hear about your experience with this recent F-Secure offer. 

      It sounds like you already have a complaint raised, and so are hopefully on the way to getting this resolved 🤞. 

      Once a complaint has been raised you can view and manage it via your My VM account here 👉 https://virg.in/mycases . If there's anything else we need to be aware of to support with this case, or if you are seeking further support via this platform directly - please let us know!

      Thanks for your patience in the meantime. 🌞

  • Client62's avatar
    Client62
    Alessandro Volta
    6 days ago

    What is the URL for the detailed T&Cs of the F-Secure Unlimited offer ? 

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    If all 15 F-Secure licence slots are used up their must a way to clear down the retired devices that no longer exist freeing up some licence slots for reuse. 

    Did you read :

    https://www.virginmedia.com/the-edit/online-safety/virgin-media-advanced-security

    This is the final paragraph from the link above : 

    Virgin Media Advanced Security: New Virgin Media Advanced Security customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. Unlimited devices, after the first 15 devices will need to be registered via F-Secure. £3 per month or annual subscription for £30 after trial period.

    • Anonymous's avatar
      Anonymous
      3 days ago

      Yes but I promise you that this won’t fly. If challenged in Court, VM will absolutely lose!

      You can’t make a promise (Unlimited devices, would seem to suggest just that) in the headline offer and then try to evade that in the small print buried (as I notice) after the adverts. 'Oh by the way when we say unlimited we mean 15, but we hope you don’t read this far.....'

      No that’s really not going to work.

      • Client62's avatar
        Client62
        Alessandro Volta
        3 days ago

        Perhaps these confected gripes are the reason the forum account is being closed down.