Anybody else getting harassing calls from Virgin Media?
In June this year, a mere 1/3 of the way into my new 18 month Broadband contract with Virgin Media, I began to receive numerous marketing calls. They were offering me a longer contract which would not only cost me more and tie me in for longer, but I'd get less for the privilege. My response was a clear "No thanks"! So they tried again and then again. In response to these unwanted calls, I raised a complaint. In their response, VM advised me to check my marketing preferences, claimed that they have not been calling me and that I should be more careful about who I answer the phone to! Of course I was not happy with that reply so I rejected their resolution and ended up in a call with the complaints team. For the record, I checked my marketing preferences and consent was already declined for these calls! During the conversation with the complaints team, they confirmed that the number calling me was one of their numbers. They also ensured that I was not on the lists for future marketing calls. That resolution was satisfactory to me so I asked them to close my complaint. Fast forward to August and the calls have started again! I have ignored them until today when I answered. Same thing as before! As politely as I could, I asked them to take me off their calls list! I again checked my marketing preferences, consent is still off! To help anyone searching, I have been called from the following numbers, all indicated on my phone display as Virgin Media. 0800 052 8675 (3 times in June 2025, confirmed by VM to be one of their numbers) 0800 052 7551 (once in June 2025) 0800 052 9406 (4 times between 1st and 11th August 2025)Virgin sales agent skulking on my property
I want to check that a door sales agent which visited my property a few minutes ago is genuine. I didn't answer the door or speak to him, but have recordings of him on 2 security cameras. He walked up my drive, hesitated near the front door and then looked down the side of my house and walked down there - did not knock or ring the door bell. He then walked around to the back door, obviously looking at my garden and shed and those of my neighbours. He then knocked at the back door quietly- ignoring the doorbell. He then spent about 20 seconds having more of a look around the back gardens, before returning around the side of my house to the front door to post a card through the front door - still not knocking or ringing the doorbell. He was wearing a red virgin fleece. The virgin sales card has a name and mobile number on it. I want to find out if he's genuine and make a complaint about him. His weird behaviour makes it obvious that he's sneaking around looking for things to steal, and in any case I have prominent notices on the front door stating that I do not want any door sales people to disturb me and do not want junk mail. The name on the card is [MOD EDIT: PERSONAL INFORMATION REMOVED] and the phone number on the card is [MOD EDIT: PERSONAL INFORMATION REMOVED] [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]