Netflix hacked - going round in circles
My netflix account, which I have through Virgin Media, has been hacked and the email address to access it changed by the hacker. I have been going around in circles with Netflix wanting a 6-digit service code, and Virgin Media who were adamant that no such code could be given out. Virgin Media have said the only thing they can do is send an activation code (which I have not yet received) and raise a complaint (which I have not yet heard anything back from). I've seen a lot of people who have been in this same situation, did anything ever get resolved????? How can I reset the netflix account I no longer have access to?????? PLS HELP.VirginGo Log in issue
I’m trying to access my virgin go app but the email address I used and is linked to the account I no longer have access to so cannot click the link to be able to log in why can’t it just have a user name and password why the stupid link to log in. Please help change my email on the account so I can log in!!!!Viewing outstanding charges without My Virgin Media
I cannot log into My Virgin Media because the website doesn't recognise my surname as I have an apostrophe in my surname on my account details but the website doesn't seem to recognise the character so cannot verify my details. I tried to solve this problem with the help of someone on this forum two years ago who raised a ticket for me but I never managed to access My Virgin Media. I am no longer a VM customer and I'm no longer in the UK so I can't pop into an O2 shop, and I suddenly had a worry that I never paid my last bill - I don't know if there's an outstanding charge to pay but I can't find out because I can't log onto the online platform, and when I've tried calling the helpline it just says that it'll send me a text to access my bills online and then hangs up, and I never get a text. I can't find a customer service email and can't even lodge a complaint without getting onto My Virgin Media! It's incredibly frustrating. I haven't received any emails from Virgin since November last year which leads me to believe that I must've somehow managed to pay the bill, but I don't have any confirmation and as I moved house I'm worried that any outstanding charge notifications might have been sent by post to my previous address. How can I view my outstanding bills without having access to My Virgin Media?Waiting for previous owners service to be disconnected?
Hi, I bought a flat almost a month ago. I logged with VM would be moving that weekend to transfer the services across. Was told I would get sent new equipment. Then at the end of the call they tell me there is active services and they can’t process the move and I need to wait 24-48 hours for them to call me back. I never heard anything back so I phoned again, told the same thing to wait 24-48 hours. And again when I tried a further time. I’ve provided evidence that I own the property. Submitted a complaint too. to be honest I’m really fed up with how awful the virgin media support is. It should be such a simple move, I provided evidence that I’m the owner. That surely should be enough? At this point, I’d like to just cancel the contract, without an early termination fee as I’m fed up of waiting. I need the Internet to be able to work from home. Would appreciate any advice! If Virgin Media refuse to cancel my account, I’m going to report to the ombudsman, as I find it ridiculous that even with proof they won’t just transfer my services. I can see that there’s lots of people online having the same issues so would appreciate knowing if anyone found a resolution.HACKED EMAIL Virgin unable to fix
My email got hacked. I changed all email details on virgin media systems, accounts and apps. Not once did I get confirmation of any sort. I raised a complaint and they said it’s been changed. I don’t get any emails except bills on my correct address. I RENEWED MY CONTRACT AND IT ALL WENT TO MY HACKED EMAIL ACCOUNT. I got confirmation in the page when I renewed and it said sent to (hacked email). I contacted Virgin my WhatsApp, webchat, email and phone and over 7 times for this to be fixed. Each time no one has a clue. No one speaks English and even when they do they keep saying the same thing. To change my email on the system. Now if I was that thick I would have done that. But I’m not. And I’ve changed it before even my dead mum would have told me. I’m fuming to another level because last week I phoned them and said change my email in your pathetic back systems. The guy didn’t have a clue and said it’s all showing as the one you want. THEY SAID THEY WILL resend the contract. Guess what. It got sent to the hacked email. How do I know? I managed to get in see some emails and the hacker managed to gain access again and locked me out. Now what does a person need to do to get virgin pathetic media to fix this. I can’t even leave as I just renewed. I don’t get why no one can help. It’s a SECURITY BREACH!!!!!No call 3 days in a row, no broadband, no resolution
Hi, I've been on the phone with virgin call centres for 3 days in a row regarding a replacement hub I received because my previous one was 7 years old, and needed to be restarted quite often in order to perform adequately. The replacement hub works fine in the room it's located in but because the Internet doesn't reach anywhere else in the house, I have these 2 WiFi pods, which i already had with my previous hub. It just so happens that the pods simply won't connect to the new hub (i actually predicted this, but when I ordered the replacement hub, I was told they would connect immediately). For 3 straight days, every single one of their assistants have told me the "2nd line team" have been told about the issue with the pods and they will 100% call me within 24h. I have waited for 3 days, after calling them everyday to let them know Ive been expecting a phone call from them. And still nothing. They have blatantly lied every time, and when I ring them over 24h later, I'm told the same exact thing ' we understand your frustration but I can assure you this time, the 2nd line team will definitely contact you within 24h-. In the meantime, my Internet only works adequately in the room where the hub is located. So I'm essentially paying for a service that isn't being provided. The pods that I am entitled too and they themselves know this because of my previous speeds aren't working, bare in mind I pay more on my contract 'virgin/o2' to have these pods aren't working. And I simply can't get anyone to call me back and resolve the issue. I genuinely think this is the most pathetic service I've ever come across from any supplier of any sort. 0 accountability, actually 0 service provided, 100% unfulfilled promises and i just don't know what to do. Furthermore, I raised a complaint, was told I'd be contacted within 48h regarding this contact. And they have failed to do even that. Imagine a black and white conplaint procedure, they don't even do that. My question is, can I cancel my direct debit to these guys under breach of contract (from their side) as well as go to the communication ombudsman and get them to resolve this? Thank you
Area problem fixed but not fixed
We had a thunderstorm yesterday and the internet went down. Virgin sent a text saying don’t worry we’re on it and then one saying we’ve fixed it. But they haven’t, ours and our neighbours is down. Is there anyway to contact someone who can sort it out? We have an engineer appointment but I’m not convinced that will actually happen or they will be able to fix it.Bought a house & can't get connected due to planning?
Purchased a house, organised Virgin Media broadband to be connected on the 30th October, it's now the 8th September and no one's come out to take a look to see what's required and I wasn't told there was a delay to the connection from the 30th, it's only because i've been obsessively calling. Today I was told that the enabling work was completed on Friday (???? i've not seen any construction work or enabling works?????) and we're due to be connected on the 11th. I've been through multiple different calls, emails, online chat sessions, and no one can tell me how long it would take for me to get connected. One chap told me the 11th, but then a few seconds later saying 6-8 weeks. I just want clarity on how long this will take and why wasn't this raised when I first enquired?Four days without connection need urgent help
Hi, I hope somebody can help me understand what is going on with my broadband connection. On Thursday morning I woke up to a flashing red hub4 so I called VM customer services who said the problem had been identified and would be fixed by the afternoon. It was then pushed back to midnight, then the next day. I called again and they reassured me it would be that afternoon again. Then it got pushed to the next day. And then the next. I am really worried as I just started a new job and it is remote so if I don’t have a connection then I might lose my job. On top of that it feels like the VM team haven’t a clue what’s actually going on. As much as it’s good I’m being offered compensation, it won’t help me if I lose my job. Please can somebody help? I am in the SL3 area and just need to hear from somebody who knows what the situation is! thanks Owen.