VM is Shameful
For the past 4 months I've been getting disconnected from the Internet around 9-17 time per month, this month alone I have been disconnected 10 times and I raised an issue with them about it and they tried to mug me off suggesting £5 off my bill which is insulting, however I have recently found out that i am within my rights to cancel early without paying the early disconnect fee as is my right according to consumer rights unless something can be done to fix this mess of rubbish that keeps occurring, I am paying for Internet not some funky flashing red box is anyone else getting the same issues of constant disconnections multiple times per week, per month?Issues with Channel 5 App (VJS-2999)
Morning, my Channel 5 app stopped working on my stream box about a month ago and shows the error VJS-2999. The app works separately through my Samsung Tv but never through the box. It is clear to me that the app on the stream box needs updating. My stream box is the newest one, I haven’t had Virgin for long. is there a fix for this? Thank youPre Installation Nightmare - please help me speak to a person from UK field Team
The pre installation was due to be completed nearly 3 weeks ago and every time it has been scheduled no one turns up. I have called about 30 times and everytime going through to a call centre in India who cannot help me and just keep telling me it’s been changed to a later date and wait a few more days. I have raised it as a complaint multiple times and the escalations go no where and no one calls back. I have been told I am waiting for a field audit survey but they keep not turning up and not adding any notes as to why. We both work from home and have no other provider due to only recently moving in. Please can someone advise what I can I do next and how I can try and speak to someone from UK. I am at my wits end with it. I knew the customer service was bad from Virgin but this feels impossible!VM offered free Netflix, now asking for Payment Method
I recently renewed my Virgin Media bundle after receiving persistent calls from their team, urging me to renew—sometimes three to four times a day. Eventually, I agreed, as the package offered good value, which included a complimentary Netflix subscription with ads. However, I've encountered a problem: Netflix has suspended my account due to a lack of a payment method. I have already contacted Virgin customer service twice, and both times I was assured that the issue would be resolved within 24 to 48 hours, but unfortunately, nothing has changed. I would greatly appreciate any assistance in resolving this matter, as I am unable to access Netflix with ads. Thank you.PLEASE just install the cable to my property!!!
Dear VM team, I recently had the internal work done to install VM Gig1 at my home, and, feeling optimistic, I gave notice to Sky. That optimism has since died a rather undignified death. After the internal work was completed, I was told the external cable simply needed “pulling through” to my house. Apparently, this is an unimaginable feat of engineering. I always assumed brain surgery was complex… but no, it seems moving a cable is the real pinnacle of human difficulty. IT’S A CABLE, GUYS. COME ON!!! I have now been without broadband for 10 days because someone, in a moment of brilliance, informed Sky that I was fully connected with VM—so they kindly terminated my service. Minor issue: I’m not actually connected to VM. Is it truly beyond the wit of mankind to run a cable to a house and plug it in? I’m here both to get a result ASAP and, frankly, for a bit of therapy. I’ve heard “I’m very sorry to hear about your problem” so many times that I could set it to music. I’m sure you are sorry—but let’s be honest: you caused it. So please, sort it out. This situation is disgraceful. You should genuinely be ashamed, especially given that we have someone of compromised health living in our home. If this is what “priority importance” looks like, I dread to imagine how you treat ordinary cases. My mobile is next to me, waiting for your call, though considering you’ve already broken four promises to call back, even after three supposed escalations, I’m not holding my breath. I am quite literally at the end of my patience. Please just do your job. No more, no less—just your job.Waiting on a cheque for nearly 3 months
Where do I start I signed up to virgin in April this year and it took 5 months to get connected late Aug virgin kept in contact to the day i got sorted the person on the phone told me I was getting compensation and I could ask for a cheque to send to my back I said yes. I was told it would take 14 days waited nothing turned up rang up they told nothing was coming so the re sent again 2 weeks later nothing so rang again they told me it was conflicting with pay monthly paymeant so they took a future 2 months paymeant out and said they they would send another cheque 2 weeks later nothing. So I ring again this time we can sent it straight your bank no need for a cheque it will take 1 to 3 days still nothing. Last Friday I asked for a manager they were meant to ring me with 24 hours got nothing. On Monday a rude manager rang me was not listening to me at all in anything i was saying and said a cheque will be on its way with 14 days. The way this company with dealing with me is an utter disgrace from day one getting connected to get this cheque ringing over the phone is a mess you have to tell them your leaving to get threw to someone. Am getting no emails no updates nothing I have to ring up every 14 days to a different person going threw the same thing over and over again and it’s really started to get to me now am just tired trying to deal with this simple thing. I just need help or advice on how to get this money or cheque in to my account. Am hoping an admin or anyone from the virgin team can help me.Wrong contract date end
I am looking for support from other members or ideally a Virgin team member who can help. I started my 18 month contract in April 2024 due to end in October 2025. I moved house in this period and it seems as I moved house they restarted my 18 month contract from my moving date instead of continuing my initial contract. I also had a promotional offer running from April and this expired in October yet I am still locked into the same contract which is now charging me double as the promotion has expired. I should not be in this contract any longer and it is due to run until Feb 2026 meaning I am supposed to pay double for 6 months and I cannot leave early without an early disconnection fee. I have tried to contact live chat and I have raised complaints which were initially responded to until I pointed out they made an admin error and then they just tried to shove a new 2 year contract in my face without reimbursement for the last couple of months.Tp Link Extender
Hi, We have had a tp link extender for years. There has been a lot of disruption outside with the Lightspeed network being setup. At 9pm last night all our devices were kicked off our WiFi network and we had to input passwords again. The VM network is working but we cannot reconnect to the extender. It keeps saying wrong password and connected without Internet. I have spent 2 hrs, this morning, trying to reconnect the extender without any luck. I am not technical in any way. Is it coincidental that network people were working (directly outside our house) yesterday. Our tvs were connected to the extender and the standard home network doesn't even come up in a search (on the TV devices). What's happened here? I am only 1 month into a new 2 Yr contract with virgin.No record of O2 VOLT SIM orders?
I ordered a Black Friday deal for an Unlimited VOLT SIM through VM on 11/11/2025 and received an order confirmation (CH2124244900). Since then, I have received no correspondence from either VM or O2. I called both to check the status of the order and neither of them could find the order reference in their system or any trace of the order ever being placed? I therefore placed another order to see if that would go through but I have received nothing again, other than another order different reference number (CH2125047551). Can someone please update me on these orders and advise if they have been processed or if they just don’t exist? I was asked to confirm a direct debit when ordered both times and i don’t want to be paying for 2 SIMS I don’t have!