Forum Discussion

kennedys's avatar
kennedys
Just joined
2 days ago

Netflix hacked - going round in circles

My netflix account, which I have through Virgin Media, has been hacked and the email address to access it changed by the hacker. 

I have been going around in circles with Netflix wanting a 6-digit service code, and Virgin Media who were adamant that no such code could be given out. Virgin Media have said the only thing they can do is send an activation code (which I have not yet received) and raise a complaint (which I have not yet heard anything back from).

I've seen a lot of people who have been in this same situation, did anything ever get resolved????? How can I reset the netflix account I no longer have access to??????

PLS HELP.

complaint
hacked
netflix
Virgin Media

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi kennedys, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with regaining access to your Netflix account after it's been hacked. 

    We're not able to recover accounts I'm afraid as we have no access to Netflix accounts, or the systems they use to manage these. What we can do though is suspend the account and arrange for a new activation email to be sent. 

    In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,