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Dawning19's avatar
Dawning19
Settling in
4 days ago

Charged £6.99 for entering pin for on demand channel

I was charged for entering my pin for an adult channel with no warning I would be charged £6.99 whatsoever. The channel I clicked on did not say anything about a charge but once I entered my pin (which makes sense as it's an adult channel) it said I had bought a night pass. I had no intention of actually paying for one and did not watch it at all. 

There surely should be another step in the process to buying these services. I don't know if it can be seen that I did not watch the channel. The whole thing feels very scammy. If it was on a channel that clearly advertised a charge I wouldn't mind, as that would be my fault completely. Can this unused, and unfair charge, be refunded?

2 Replies

  • Hi Dawning19 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about what's happened and that you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi Dawning19, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel