Forum Discussion

mwc's avatar
mwc
Tuning in
11 months ago

0800 052 9406- phishing or harassment ?

I first received a "courtesy" call on my mobile from this number some 10 days ago, ostensibly Virgin Media wanting to ensure I had the best package available.

The caller knew my name and some other information which made me believe that they had access to my VM account. But I have always refused to entertain unsolicited marketing calls. And I steadfastedly refuse to provide evidence of my identity to such callers, which in this case were demanded for Virgin Media discuss offers ! And, so I was told, it was not possible to have details e mailed to me.

Having politely declined to engage with these callers I have since received a call from 0800 052 9406 every day.

So are these calls from scammers ? If so VM should alert their community. 

Or are they from Virgin Media  ( who promise not to "bombard" people) ? If they are genuine can they please outline what they consider to be an acceptable level of contact to customers who have indicated they do NOT want to be harassed.

 

  • mwc's avatar
    mwc
    Tuning in
    11 months ago

    Clearly someone has read my post. Having blocked the 9406 number  " Virgin Media " have tried to phone on 0800 052 7551 !

    If this activity is condoned by VM they should hang their heads in shame.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      11 months ago

      Hi mwc,

      Thanks for posting and sorry to hear you've been receiving excessive marketing calls. 

      Have you updated your marketing preferences via your online account? If not, you can do that here

      You can also find help regarding fraudulent calls here

      Alex_Rm

      • tundeszabo90's avatar
        tundeszabo90
        Joining in
        3 months ago

        I'm getting calls on a daily basis and when I block the number, a different one calls me the next day. I tried to update my preferences, to opt out marketing calls, but unfortunately every time I do that, I get an error message saying that it wasn't successful and to try again later. I have been trying for a couple of days now but no joy. I get the same message over and over again. It is getting rather annoying, if there is any way to stop these calls, I would be eternally greatful.

  • casdave's avatar
    casdave
    Joining in
    10 months ago

    Thanks for this message thread, the number listed is the one I have been recieving for some time now, and I guess this means it isn't a phishing scam, just a badly handled sales call.

    I got a call on this number offering me various upgrades, they knew the extent of my current package. I was eventually offered higher broadband, phone connection, and access to Amazon Premium and all for only £3 a month more. I had told her I was already happy with what I have, that I didn't need or want any upgrade and in fact would happiliy cope with lower broadband speed since I pretty much browse and play a low speed game that does not move a lot of data, and I do not stream so I don't need or want to get movies nor do I want mobile phone since O2 coverage around me is rubbish - I can't even make or receive texts in my own home.

    She just would not take no for an answer, and she got the amount I am currently paying wrong - not by much but wrong all the same, this insistance, plus the wrong amount made me think I was being prepared for a scam - it took maybe half an hour, could have been more, before she eventually decided to stop spewing her sales script to me time after time.

    If it wasn't phishing, it was extremely close to harassment, and this is what led me here to find out if this was a known scam caller number.

    Even now I feel uneasy

  • Itshim's avatar
    Itshim
    On our wavelength
    8 months ago

    Have 3 calls from this number keep this up and when contract ends they can stick it

  • MT93's avatar
    MT93
    Joining in
    6 months ago

    I have had 3 calls from this number in 3 days which I have purposely ignored. If this is a legitimate VM number they should not be calling me as my marketing preferences are set to not contact me about new deals etc. 

    • Beth_G's avatar
      Beth_G
      Forum Team
      6 months ago

      Hi MT93

      We're sorry to hear this. We can confirm that this number is a genuine number of ours used for sales purposes, however numbers can easily be spoofed.

      I've dropped you a PM so I can take your details and I can remove you from our calling lists

  • fizz's avatar
    fizz
    Fibre optic
    6 months ago

    I have had several spoof calls from 'VM' recently some sales realated and one about my connection and wanting my network details... however I caught them out not giving them information and asking them to describe my service i.e. what I was using and it was apparent that they had no idea I was in modem mode and my network set up lol.. I love stringing them along sometimes..

  • lufc87's avatar
    lufc87
    Tuning in
    3 months ago

    I ordered Virgin for install in January a few days ago and have received at least 2 calls each day since from this number.

    If it is VM then I cannot possibly think why they're offering me something when my contract hasn't even started yet.

    If it's not VM then it's scarily coincidental in timing or suggests my data isn't secure.

    • Lee_R's avatar
      Lee_R
      Forum Team
      3 months ago

      Hi lufc87 thanks for posting and welcome to our community.

      Sorry to hear you're receiving unwanted calls. And sorry for any concerns this may be causing, so I can make some checks on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R