Return of Equipment. Harassment by Virgin

A couple of options:

• wait a few days for the forum team to respond to see how they can help
• To raise a subject access request visit - https://www.virginmedia.com/help/dsar-faq  request they correct your data. If it is not corrected after 30-days raise a complaint with the Information Commissioner's Office (ICO)
  
  Consider make Ofcom aware of the issue by filling in their monitoring form here: Monitoring form | Ofcom

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Hey rollocks, thank you for reaching out and I am sorry to hear this.

If you have sent us this back sometimes our warehouse may have not scanned this in that's all, so please do not worry.

Lets give it a few more days see what happens, if you still get a text here then I will send you a PM and we will look into this for you. Cheers 

Having same issue. A chap from Virgin collected a box containing v4 router, 2 v6 boxes and 4 remotes. I keep getting emails and texts that I have not returned the v6 boxes. 

Hopefully corrects itself soon

I cancelled in April,was harassed for payment of £185 on 9th of July, payed it on the understanding that this was the full and final payment to close my account only for today to be called again to say I owe more money, after a lengthy conversation it was agreed that I owe nothing as I wanted to cancel in April but I received a call again at 16-30 this evening telling me I owe more money and then hung up,this, in my eyes is considered fraud and harassment,by the way my original contract ended in October 2018.