Forum Discussion

thomas20189's avatar
thomas20189
On our wavelength
8 hours ago
Solved

Online Contract Renewal

Hi,

I took out an early renewal offer via the website on Wednesday 8th October. I got all the pre contract documents and accepted. I then got an email with an order number. I haven't changed anything apart from a slightly cheaper contract for a few months and then the price increase in April 2026.

Is the current turnaround taking 14 days to activate online renewals? As of yet nothing has changed on my account. Can someone here help after 14 days? It seems like a long time to have to wait.

 

Thanks

  • Hi Thomas20189 ๐Ÿ‘‹
    Thank you for joining me on private message ๐Ÿ˜Š

    I am glad to confirm as we discussed the reflected amount is showing on our side and I was able to give you that peace of mind ๐Ÿ˜Š
    If you need any other help or have any issues or concerns then please don't hesitate to reach out to us on our Community Forum.

    Thank you.

     

4 Replies

  • Hi Thomas20189๐Ÿ‘‹
    Thank you for posting and welcoming you back onto our Community Forum ๐Ÿ˜Š
    Please can you confirm are you wanting to cancel your contract or make a change?
    I want to investigate this for you ๐Ÿง
    Please watch out for the envelope โœ‰๏ธ
    Thank you. 

  • thomas20189's avatar
    thomas20189
    On our wavelength

    I agreed a new 24 month contract online. I have replied to your message.

  • Hi Thomas20189 ๐Ÿ‘‹
    Thank you for joining me on private message ๐Ÿ˜Š

    I am glad to confirm as we discussed the reflected amount is showing on our side and I was able to give you that peace of mind ๐Ÿ˜Š
    If you need any other help or have any issues or concerns then please don't hesitate to reach out to us on our Community Forum.

    Thank you.

     

  • thomas20189's avatar
    thomas20189
    On our wavelength

    Update,

    My new contract was processed very effectively by Arissa. I don't know if it would have gone through online but it is resolved now. Arissa is an absolute credit to Virgin Media. Thank you so much for sorting it out today.