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thomas20189's avatar
thomas20189
On our wavelength
22 days ago
Solved

Online Contract Renewal

Hi,

I took out an early renewal offer via the website on Wednesday 8th October. I got all the pre contract documents and accepted. I then got an email with an order number. I haven't changed anything apart from a slightly cheaper contract for a few months and then the price increase in April 2026.

Is the current turnaround taking 14 days to activate online renewals? As of yet nothing has changed on my account. Can someone here help after 14 days? It seems like a long time to have to wait.

 

Thanks

complaint
contract
online deal
  • Arissa_H's avatar
    Arissa_H
    21 days ago

    Hi Thomas20189 👋
    Thank you for joining me on private message 😊

    I am glad to confirm as we discussed the reflected amount is showing on our side and I was able to give you that peace of mind 😊
    If you need any other help or have any issues or concerns then please don't hesitate to reach out to us on our Community Forum.

    Thank you.

     

4 Replies

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Thomas20189👋
    Thank you for posting and welcoming you back onto our Community Forum 😊
    Please can you confirm are you wanting to cancel your contract or make a change?
    I want to investigate this for you 🧐
    Please watch out for the envelope ✉️
    Thank you. 

  • thomas20189's avatar
    thomas20189
    On our wavelength
    21 days ago

    I agreed a new 24 month contract online. I have replied to your message.

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Thomas20189 👋
    Thank you for joining me on private message 😊

    I am glad to confirm as we discussed the reflected amount is showing on our side and I was able to give you that peace of mind 😊
    If you need any other help or have any issues or concerns then please don't hesitate to reach out to us on our Community Forum.

    Thank you.

     

  • thomas20189's avatar
    thomas20189
    On our wavelength
    21 days ago

    Update,

    My new contract was processed very effectively by Arissa. I don't know if it would have gone through online but it is resolved now. Arissa is an absolute credit to Virgin Media. Thank you so much for sorting it out today.