Account closed but been billed in full for the next month
Hello, I decided after 20+ years with VM to move to an alternative broadband provider via the One Touch Switching process. Our new FTTP service was provisioned on Thursday 24th April and our VM Services were disconnected at that point. I've checked my account status online, only to find that I've been billed a full month (at @ £198) for services I can no longer use that cover the period 22nd April to 21st May. Payment will apparently be taken on the 13th May. Is this correct as I believed that because the bill is paid in advance each month, that I would be required to pay a pro-rata amount to cover the start of the new billing period up to and including the 24th April (2 days essentially), but not anything beyond that date. Am I misunderstanding the process here? I am still in possession of the VM equipment as the return box hasn't arrived yet. Could this be a reason why I've been billed a month in advance for services I clearly won't be able to use? Regards, JasonB
One touch switch - double billing
Hello all, I switched from BT to Virgin using the one touch switch service, with the switch apparently completing in early March. I moved as scheduled, but BT is still billing me. They say Virgin initiated a switch but Virgin hasn't completed the action on their side. However Virgin say that BT is misleading me and that the switch completed on the planned date. Now, it's a Catch 22 situation - BT won't cancel my service until Virgin complete the switch, but Virgin says it's all done. I can't get any further forward and I'm being billed for both. Virgin will refund the difference but I can't get BT to cancel. Please help? ThanksOvercharged again third month running
After a terrible start to a renewal online offer that was only resolved by the intervention of a forum representative, I have been over charged again this month, this is despite contacting virgin media last month, recieving an apology and them acknowledging I had been incorrectly overcharged and receiving assurance that it would be resolved this month. I have the screenshots of the conversation to support this and happy to provide them. I would like to raise a formal complaint regarding this, would like someone to actually resolve this and intend to take this to the ombudsman now as I have been left with no other option. A terrible experience throughout and I am being overcharged every month.VM continuing to bill our account months after we have changed provider !
In Nov-24 we opted to change broadband provider from Virgin media. We followed the advised steps for changing provider and received acknowledgement from Virgin that our change has been logged. However, Virgin has continued to bill our account each month. We logged multiple complaints via all the suggested channels and even received a letter from VM acknowledging we had changed provider. However, they continue to bill our account. While we have halted the direct debits - we would like a) to receive a refund and b) stop the continued requests for payment. Given the time elapsed (i.e. 8 weeks from the first complaint) we are seeking to escalate this to the Alternative Dispute Resolution Scheme. Has anyone experienced a similar situation and found an effective way to resolve? Many thanksNew Contract Not Active - Incorrect Service/Bill
Help My contract expires shortly and when I logged into my account I was offered different options. I selected an option and agreed a new contract that should have gone live on 10th March. I received confirmation via email of the new contract and left it at that. Today I received a bill for far in excess of the price agreed and I also noted my services hadn't been changed as per the new contract. I have called and got nowhere. Told wait a few more days, told I need new equipment - None of this is true. I asked to speak to a manager but they are all busy and will only tell me the same thing apparently. It seems every time you interact or make changes things go wrong and it's always an uphill battle to get anything sorted. I honestly do not know what to do anymore and it looks like I am not the only person this has happened to.TNT sports billing
I recently received an email informing me eurosports was due to be removed on 28th Feb. I was told that if I upgraded to TNT sports VM would cover the cost until the end of my contract. Instead I'm being charged. Is anyone else experiencing the same issue? I'm can't get to chat with anyone at the moment but will be contacting them tomorrow.Impossible to Speak To Exec Team
I have been trying for 3 months now to sort out a billing problem for my daughter. Initially this was being dealt with by Deborah in the Executive Team in the UK. I can no longer get through to her. Customer service on the phone saying they 'don't have the facility' to transfer me. I have emailed the exec office email countless times and get no response whatsoever. . WHAT AM I SUPPOSED TO DO??