Making a payment over the phone
Hi, The option to make a payment on the phone by dailling 150 seems to have been removed. Selecting 2 for non-tech issues no longer gives a payment option but only lets you speak to someone and has resricted hours. How can a payment be made during non-office hours? --IanBilling confusion
I signed up to Virgin 1GB broadband on April 11th of this year, installation should be taking place on the 7th June. The salesman promised to do me a deal at £36.99 see picture. It now looks like I'm going to be charged £39.99, a figure not agreed by myself or my wife. Any idea what's going on?Incorrect bill every month
Hoping for some advice on my billing. It's been incorrectly billed since renewing my contract last at the start of the year where I then decided to add sky sports via the MyVirgin app for a fixed price. Since then I've had no end of issues with my bill being incorrect every month. I must have wasted over a day now calling and using live chat, to either be told I'm wrong before someone else then helps me, manually corrects the bill and says it will be correct next month. And this cycle continues. The last person I spoke to after raising a complaint told me to go to another provider which was excellent customer service. Please help!
Can't change Direct Debit
Hello, Can anyone help me understand how I am meant to change my direct debit? I can't rely on my bank doing it as I am not doing a switch over. I followed all the links and it seems the only page that is available first tells me that I have to pay the current bill and then I'll get a link to change the direct debit details. So I made the payment and got no link, just a thanks message. The direct debit was due to come out on the 21st. On visiting the same page I'm told to pay again for the same period, even though it acknowledges at the bottom that I paid today! Ringing virgin media just makes the robot cut you off and text you to a link to the same page which is incredibly infuriating. So two questions really; am I now going to double pay and how in the world do I change the direct debit details?!?
