Unable to view bills
Hi, for quite some time now I've been unable to access my bills. I've tried every day for weeks. Here's what happens. Select Billing and payments | View your bill | Broadband, TV and landline which takes me back to: Select Billing and payments; and so on and so on in a continuous loop. It is the same on any device, phone, tablet, Desktop PC either using the website or via the app or the link in the original email inviting me to look at my bill (which was different to usual). Very frustrating, please fix and advise. JefContract confusion
I had a notification at the end of August telling me that my contract was expiring and informing my prices would increase. I then went through the process of choosing a new contract, signing it and getting all the confirmation & contract details through saying that my next payment would be £66 and then after that it would be £0.83, then every month thereafter it would be £33.95. So you can imagine my surprise when I open my emails telling me my next bill would be £70!! On my account online it tells me my contract has expired and offers me a new package for £36.89, but I already agreed to a contract. Where do these numbers come from? Is there a random number generator that offers up these numbers until the customer agrees they're happy? I have been trying to call customer services but none of the options help me with the above and every time I try to connect to speak to a person the call is cut off. This is ridiculous! I'm so frustrated, Virgin Media is a great provider, but their customer service stinks. It shouldn't be this difficult!Switched Provider
On the 1st August I had a new fibre provider installation via "AutoSwitch". I was well out of contract with Virgin. On or around the same time my account access with Virgin/Volt was disabled. Virgin equipment, landline now redundant. I was infirmed that my Virgin email will be available for 90 days afterwards. I paid the last bill as normal for the previous month then cancelled the direct debit. Assuming that I billing is paid in advance I should need to pay anything more. Today, 28th August have received another Virgin bill for another month plus another £5.00 added on. Trying to phone Virgin is like trying to get a doctors appointment.Free Toshiba TV or £145 bill credit help
Pretty much as the title says. I signed up on Saturday 9th august. I chose the Toshiba tv, but when I’ve received the pre contract info - my broadband and tv package is listed but no mention of the offer in the paperwork. I’ve received the e billing email so I’ve signed up for the online account, and again can’t see any mention of the Toshiba tv anywhere. this is pretty much the only reason I signed up to virgin media,I was going to sign up elsewhere so I want to make sure it is all ok before I fully proceed with installation Is anyone able to check my account please? ThanksNo Order tracking visibility, new package not applied (14days since pre-contract agreed to)
I signed a pre-contract agreement on 10th September 2025 and have yet to have any further information beyond this. I have contacted support multiple times (and had many unsolicited phone calls from VM upselling teams), and they are unable to see this applied to my account. Can I have confirmation that this order will be processed ASAP, as you are increasing my bill, and I will be financially worse off due to VM's failure to implement the contract in the time required? Happy to provide the CIS and CSS numbers as evidence, any emails and support logs for this issue.£6.00 Owed from last bill
According to my current bill, I owe £6 from my previous bill. No idea why, I don't particularly care why, but if it's owed I would like to clear it asap. Will this get taken with the next direct debit or do I need to make a specific payment for it? How and where do I do this? Please let there be a way of me doing this without calling Virgin media as the combination of jazz music and speaking to your reps usually makes me want to kill myself! Thanks in advance!
