Netflix hacked - going round in circles
My netflix account, which I have through Virgin Media, has been hacked and the email address to access it changed by the hacker. I have been going around in circles with Netflix wanting a 6-digit service code, and Virgin Media who were adamant that no such code could be given out. Virgin Media have said the only thing they can do is send an activation code (which I have not yet received) and raise a complaint (which I have not yet heard anything back from). I've seen a lot of people who have been in this same situation, did anything ever get resolved????? How can I reset the netflix account I no longer have access to?????? PLS HELP.Netflix upgrade
I have an issue with Netflix. I want to upgrade from standard to premium but virgin media is apparently blocking it. I upgrade on my Netflix account and it reverts back to standard a few minutes later. I have spoken with Netflix who upgraded it for me but it keeps reverting to standard. They said Virgin have declined the request and I needed to speak with Virgin. I have just taken out a new subscription which includes standard Netflix and was advised to upgrade Netflix directly with them - however they say the problem lies with Virgin…??Virgin have cancelled my Netflix
I have Netflix included in my package, I activated it and it gave me the option to upgrade to Premium for £6 extra per month as it was Standard subscription included in the package, so I opted for this, and a couple a days ago I received an email from Netflix that my subscription is on hold as it is no longer linked to my Virgin Media account and I need to add a payment method. I subsequently reached out to Virgin Media support who said they would resolve this, but I then received email to say changes have been made on my account and then received a new Netflix activation link, when I go through to activate it says its now Standard with Ads and if I want the Premium like I had before and have been paying extra for it will be an additional £13 per month. Support say its logged under the complain reference of C-2908251534 but I'm not happy with the time its taking as I'm unable to use Netflix unless I add a payment method or link to my VM account, but I don't want to be charged double and the increased rate. Is there anyone that can assist with resolving this so my account is corrected back to the £6 for premium?Netflix Plan Change Declined but still being charged.
A couple of months ago I opted to upgrade my entertainment services to include Netflix standard (without ads). I’ve been billed two months consecutively for this, but I’ve received an email to say that: “Virgin Media didn't approve your plan change because they need you to contact them to get your plan change approved. We've moved you back to your previous plan for the moment, but please contact Virgin Media to resolve the issue.” As a result, I appear still to be on the standard Netflix package with adverts despite paying for the service without ads. Please advise?Wrongly added Netflix premium to my account and still being charged!
I have virgin media - broadband/phone/basic tv package. I discovered in May that I was charged for a Netflix premium subscription every month since January despite not signing up for/even watching Netflix. I called the customer service and I was told they would look into it. I am still waiting for a response about a refund. At least they told me the netflix premium subscription had been cancelled going forward. But now it has appeared again on my next month's bill! How can virgin media charge me for something I did not ask for and then continue to charge even when they told me it has been cancelled! The call centre keeps telling me that I am not being charged but it is clearly on the bill for the last 5months!
Netflix Account Renewal following VM contract renegotiation
Hi, I'm restarting this conversation with the same title as one I started about 12 months ago. At that time, I was being additionally charged for a Netflix Subscription which was already included in my overall package. Daniel_et was very instrumental in resolving this for me but the situation has just resurfaced with an additional charge of £29.01 appearing on my current bill for August and September Netflix charges. I don't think Daniel_et is still around so if someone could look into this, I'l be most grateful. Let me know what details you require. Regards JohnHow much is Netflix Addon on Virgin Media?
How much does Netflix cost per month when adding it to an existing plan without starting a new contract. I would like to know the monthly cost for these levels of Netflix. Standard with Ads Standard without Ads Premium I cannot get Netflix for free in my existing package. I am NOT interested in knowing about any offers when starting a new contract.So frustrated with VM
After ongoing complaints for months I have just moved addresses and found my bill go up by £100 for some reason? no way to contact anyone and so tired of trying. Spent about 50 hours dealing with these people since signing up in April. This company is horrible to deal with and whenever I try to get it resolved I just get threatened to have to pay £500 to leave my contract. or belittled by their customer service agents who love to hang up so you need to restart the call again taking hours. I just want to pay for a service that works! would actively advise anyone to never use VM they’re horrificNetflix - Charged but account cancelled by Virgin Media
Hi Has anyone else experienced this issue? I recently signed up to Netflix and am being charged via my Virgin Media account. Today I have received and email from Netflix to say my account has been cancelled but the charge is still on my latest VM bill for period to 11 August 2025. I did not cancel my subscription. When I try to log in to Netflix, I am being prompted to add another payment card. Concerned that if I add this, I will be charged to my card as well as my Virgin Media account.