Still no Netflix!
Hello, I signed up for a new contract in October. Highest speed internet plus Netflix but no activation email has ever been sent and the banner has never been available on the website. I've been on the phone and the web chat numerous times, promised emails and support and compensation but got nothing at this time. I put in a complaint but all I got was an AI summing up everything I was complaining about! I just want the Netflix I was promised! Can anyone help me, please?Netflix - can't activate
I've been complaining numerous times on chat, I've raised a complaint and keep getting told I'll either have an email activation or i can do it on the box or i can do it on the app. Depending on who I speak to. But I've got no options or links anywhere. It's included free on my contract and it's been a month and they've closed my complaint but still the only option is to add Netflix on as a payment per month. I've tripledi checked my contract and it says Netflix with adverts included. This is main reason I went with Virgin. How do I get it sorted?Netflix sign up
I cant sign up to netflix through the my virgin account as I dont have the netfix banner to activate it also I haven't received an activation email to sign up aswell ive had the tv services over 2 weeks now, been on the online chat on two occasions and they said they will sort it but to no avail anybody else had these issues?Netflix activation
I have read the instructions on one of the emails about activating Netflix but there is no activation button on the webpage mentioned: https://www.virginmedia.com/my-virgin-media/package/manage-streaming-services I haven’t received a specific email for the Netflix part either. I see many other people have had the same issue and have needed a PM from an admin. Could I get a PM too please.Netflix billing issue
Ive received an email from Netflix stating "You’re no longer using your Virgin Media bill to pay for your Netflix membership." I upgraded almost a month ago to the day, 28/10/25 and setup a brand new Netflix account. Everything has been working as expected up until this morning, when of course, my daughter wanted to watch Stranger Things. How do I get this resolved? My latest bill states that its bundled with my package.Can't access Virgin account.
I've been with Virgin for a whole 11 days now and spoken to multiple people regarding not being to access my account. I can't log into the app. I can't login online. I've tried various methods...incognito, through different browsers, even on different phones and PC's. Nothing is working, but very time I've spoken to someone I've been assured it'll be fixed. The issue with not being able to access my Virgin account is I can't activate my netflix account and link my existing netflix account, which has resulted in me being charged by Netflix in the gap between leaving BT and joining Virgin. Again, multiple people have promised to email me an activation link but nothing has arrived. Today I tried changing the email linked to the account as advised by someone via the online chat and then changing my password. Surprise surprise...it still doesn't work. Whenever I try to log in, I either get a message saying 'Oops there's been an issue on our end. Please try again', a blank screen, or in the case of the app, I get booted back to the sign in screen. I'm at the point where I'm just going to cancel because it's really not worth the hassle. With BT everything just worked from the start, and so far with Virgin it feels like nobody even knows what they're doing.
