Activation for Netflix
Hi, We have mega volt internet and tv package including netflix. Joined on 11th can not see the banner on virgin media. nor had activation link email. Currently subscribe to Netflix anyway but would want to take advantage of it if included in my subscription.Solved398Views0likes9CommentsRe-contracting & free Netflix
My current contract is due to end in a few weeks, and was taken out before the start of the free Netflix offer. I have been offered a fairly reasonable new deal through my account page, which I’m considering taking, but I’m just trying to find out before I take the plunge - if I press the “Grab Your Deal” button, will this automatically trigger the addition of Netflix to my account, or do I have to go through Customer Service? Cheers in advance to anyone who can help :)67Views0likes3Comments2 months later still can’t access online account!
Exactly what the title says. I still can’t access my “my vergin media app” despite bring reassured it’s a glitch and if I sign up with a new email it will do it. It hasn’t. It repeatedly says “we’ve found your account email, object object” and then goes off. I can’t access my bills or request an engineer as my broadband is waaayyy below what I’m paying for and keeps dropping out when I go into rooms where the router isn’t. Im at my Witts end with it & I’m thinking about cancelling if this isn’t sorted.70Views1like12CommentsNetflix Activation not received
I’m having the exact same issue as many others seem to have had on here. Called twice, used the chat, raised a complaint form, all of which resolving absolutely nothing and becoming increasingly more frustrating. The complaint reply even instructed me to access the Netflix section on the website, which I have explained I am unable to do on any of my devices as it just instantly logs you out due to a glitch. Any help with this would be appreciated as all other avenues of customer service have been pretty poor.42Views0likes7CommentsNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? Thanks36Views0likes1CommentNetflix Activation
Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived. on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change. i can’t activate via the entertainment services page as that just gives a generic error. also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess. Has anyone got any advice or been through similar. Starting to regret the move away from SKY.Solved4.3KViews3likes115CommentsHacked Netflix account
Hi looking for any advice? I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. Does any body know how long does it take to fix this type of security breach? VM chat were very vague when asked? RegardsSolved279Views0likes13CommentsFree Netflix
I upgraded to a package with free netflix early November. Despite numerous calls to customer services. I still do not have the Netflix link. It has been referred at least twice to IT with a 10 working day turnaround & still no fix. I have raised an official complaint & still getting nowhere. Can anyone help with this?67Views0likes2CommentsNetflix removed after contract renewal
I have just had a call from VMO2 regarding renewing my contract, I was happy with my price and I confirmed by asking that all my services would stay the same as my current contract. The caller confirmed this was the case, so I agreed to proceed. not 5 minutes later I get an email from Netflix and virgin media saying that my Netflix had been suspended due to removal of my payment method. And it appears Netflix has been removed from my account. How do I get this back as online chat seem none the wiser. Feel annoyed that it appears to be a mistake from the rep or that i was lied to.51Views0likes1Comment