Hello
i used an old work email as my login the virgin and now can’t login as the email address has been deleted. I left that company years ago. I logged a call with virgin support 3 weeks ago and they have made no progress resolving my problem.
Basically I can’t unlink the old email address from my account. Can you help with this please
thanks
dave
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. Hopefully it can be resolved without problems.
Forum TeamThanks for reaching out to us turbo1966, and welcome back to our Community Forums!
Sorry to hear of the issues experienced with the login details of the My Virgin Media account.
I'd be happy to look into this for you - do please check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
Thanks for your reply but after after various messages with you my fault is still not resolved. I was hoping to get someone technical to help me but I was mistaken.
virgin used to be a decent company to deal with, they treat long established customers with no respect and each merger/ takeover results in terrible customer service. Already looking to see when the best move away is.
dave
The fault is not resolved, no one has been in touch about the fault. Shocking service with no idea when it will be fixed.
Forum TeamHey Turbo1966, thank you for reaching out and we are sorry to hear about your account issue.
We can see you are in DM with my colleague, please do reach out if you need any further information.
