Forum Discussion

Stumbler's avatar
Stumbler
Superfast
2 days ago
Solved

Email Authentication

Hi guys (and gals),

Is it possible to supply me with a list of emails registered on my account?

I'm having trouble authenticating one address onto my Outlook Profile.

Thanks

John

  • coenoby's avatar
    coenoby
    2 days ago

    Stumbler​ "I'm just wondering whether an account email address has been removed"

    You will have to wait until the Forum Team (VM employees) get to your post.  You will also have to pass their security checks to ensure that you are the broadband account holder. Hopefully they will be able to check the status for you.

    While you are waiting for them, I suggested trying to sign into the email account via the website (rather than using Outlook)  because, if you can access the account that way it proves the account is still live.

    You could also try sending a test email to the account. If you get a non delivery error back you know he account has been deleted. No error message means it's still live.

    I have to say that in the vast majority of cases where posters report problems with getting an email app to authentic their account it is down to the mail app password for that account. Sometimes it takes a second reset to get the mail app to authenticate but that usually resolves the problem.

    Coenoby

4 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 days ago

    Stumbler​ 

    You used to be able to see a list of all VM email accounts linked to your broadband account one of  the pages if your primary "My Virgin Media". As you may have realised, that lust seems to have disappeared as part of the recent changes arising from the VM02 ID implementation.  It's not clear if that is by design or an untended consequence. 

    However, if you cannot authenticate one of your VM email accounts using Outlook I would suggest you try signing into the My Virgin Media account from here https://www.virginmedia.com/myvmo2  using either:

    • the VM02 ID of that VM email account if you have already created a VM02 ID for that email account or......
    • by entering the VM email address and if necessary going through the process of setting up a VM02ID for it.

    The issue that you may have come up against is that VM now insist on you generating a Mail app password, (it will be in the format  "word-word-word-word")  and using that as the account password in Outlook's settings.

    To generate a mail app password, sign into the My Virgin media account for the email concerned with your VMO2ID.  (use the link I posted above)
    Select "Account Settings"
    Select "Identity & Security Settings"
    Select "Manage your products"
    Select "Manage email app password"
    Click on the blue button 'Get New Password'

    Then copy it and update the account settings in Outlook with mail app password, including the hyphens.

    Coenoby

     

    • Stumbler's avatar
      Stumbler
      Superfast
      2 days ago

      Thanks for the quick response,  Coenoby .

      I'm aware of the four word password and have been accessing the Account Setting via My Virginmedia.

      I'm just wondering whether an account email address has been removed, which may account for the authentication problems??

      John

      • coenoby's avatar
        coenoby
        Very Insightful Person
        2 days ago

        Stumbler​ "I'm just wondering whether an account email address has been removed"

        You will have to wait until the Forum Team (VM employees) get to your post.  You will also have to pass their security checks to ensure that you are the broadband account holder. Hopefully they will be able to check the status for you.

        While you are waiting for them, I suggested trying to sign into the email account via the website (rather than using Outlook)  because, if you can access the account that way it proves the account is still live.

        You could also try sending a test email to the account. If you get a non delivery error back you know he account has been deleted. No error message means it's still live.

        I have to say that in the vast majority of cases where posters report problems with getting an email app to authentic their account it is down to the mail app password for that account. Sometimes it takes a second reset to get the mail app to authenticate but that usually resolves the problem.

        Coenoby