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So1's avatar
So1
On our wavelength
2 years ago
Solved

POP3 authentication failed on blueyonder.co.uk

This suddenly happened yesterday.  The SMTP server access is working so I can send but not receive.  I have checked all the settings and these are as they should be.

Please let me know the problem.

  • John_GS's avatar
    John_GS
    2 years ago

    Hi So1 

    Thanks for coming back to us. I'll send you a PM now.

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey So1,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with your email account. Can you confirm if this issue is present on the webmail client? If so have you gone about fully resetting your password and still getting this same issue?

    Joe

    • So1's avatar
      So1
      On our wavelength
      2 years ago

      Thank you for your reply.

      This issue occurs only when accessing through Outlook on my desktop.  I can send emails from Outlook.  The authentication fails only on the POP3 protocol NOT the SMTP so I don't see how it can be the password.  If you think the password could fail just on POP3 and not SMTP I could try changing it.  I dislike webmail and would like to receive emails on the client of my choice.  Thank you for your attention, any help is gratefully received.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Hi So1, 

        Thanks for coming back to us here in the Community

        It's possible that this is a result of changes we've made recently to improve security. There are some steps you'll need to follow in order to resolve this. 

        Please log in to My Virgin Media here > Click on Account settings > Virgin Media Mail settings > scroll down to the App password section and click the Generate new App password button.

        You should get a pop up message asking you to verify your email address and you'll need to use a 3rd party email address to continue. You'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you'll then be given an app password which will look something similar to: mail-horse-yellow-panda and you should note this down.

        To get things working on an email client or app again, you will need to enter the new mail password in the settings. This will allow your emails to load again. In some cases, you may need to remove the email account from the mail client or app completely and re-set it up as fresh. If this is the case for you, please ensure you use your VM email address as the username and the newly generated app password.

        These changes have been put in place as Multi-factor authentication (MFA) is now required. Just as a side note, when logging in to My VM, you will need to use the third party email address as the username and your original My VM password.

        Please let me know how you get on and apologies for the inconvenience.

        Thanks,