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quakebo317-'s avatar
quakebo317-
Joining in
2 years ago
Solved

[AUTH] Authentication failed

Hi there

I am using the latest version off thunderbird with these settings

Account name ***********.com

your name **********

email address  ***********.com

server name pop3.virginmedia.com

port 995

connection security SSL/TLS

authentication methord normal password

Now I have changed my username and password to login to webmail and it works just fine.  I also generated the app password to use with thunderbird.

But I get the following error 

Sending of password for user ************.com did not succeed. Mail server pop3.virginmedia.com responded: [AUTH] Authentication failed

So anybody got an idea what's wrong and can help me please.

 

  • coenoby's avatar
    coenoby
    2 years ago
    quakebo317- wrote:

    So my username should be my email address and app password not a different email address that is used for logging into web mail?  

    Yes, that is correct. The non VM email address is the username when accessing the account on the VM website but you need to use your VM email address in the settings of any email apps you use.

    It does seem strange but T'bird  (and all email apps) do not access your VM email account via your Webmail account.

    They authenticate directly with the VM smtp and pop3 (or imap) email servers.

    Coenoby

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 years ago
    quakebo317- wrote:

    So anybody got an idea what's wrong and can help me please.

    Those settings look ok.

    The thing I would ask is whether the "User Name" field in your T'bird VM server settings is still set to your VM email address or whether you have changed it to the the non VM address you now have as your VM Webmail user name?

    The user name for the account in any email apps you use should still be your VM email address. The non VM address is only used as the user name to access your My Virgin Media and VM webmail accounts.

    If that is set correctly and you are still getting that error my first step would be to generate a new mail app password. Then copy and paste it into T'bird and see if that works.

    Coenoby

    • quakebo317-'s avatar
      quakebo317-
      Joining in
      2 years ago

      So my username should be my email address and app password not a different email address that is used for logging into web mail?  

      Also I did get a new mail app password.

      • coenoby's avatar
        coenoby
        Very Insightful Person
        2 years ago
        quakebo317- wrote:

        So my username should be my email address and app password not a different email address that is used for logging into web mail?  

        Yes, that is correct. The non VM email address is the username when accessing the account on the VM website but you need to use your VM email address in the settings of any email apps you use.

        It does seem strange but T'bird  (and all email apps) do not access your VM email account via your Webmail account.

        They authenticate directly with the VM smtp and pop3 (or imap) email servers.

        Coenoby