Can't access my email online
My mail is delivered to my laptop, but I have to check it online sometimes, in particular as Virgin Media sometimes chucks emails from longtime correspondents into the Spam folder – I’ve no idea why !!
A while ago VM decided that I needed a 2nd email address for verification and security apparently. I have a gmail address, which I only started as I needed the cloud storage – but I don’t send or receive emails from that address. So I used my gmail address in VM’s verification/security procedure. Getting that sorted caused me endless problems, password changes, etc etc (I’m 77 and an IT dinosaur) - but I got it sorted eventually.
Although I do find it bizarre that my email now apparently goes via gmail to get to my virgin email – and all Virgin’s emails to me are sent to my gmail address !!
And now there’s a new problem in accessing my virgin emails online. First I get a message "Enter your email address to get started."
I enter my virginmedia email address - which is ......@ntlworld.com.
Message "This Virgin Media email address isn't valid"
I enter my google mail address - which is ......@gmail.com.
Message to say a verification email has been sent, so I have to go to my gmail account to see Virgin's email.
I tap the "Verify it's me" button in that email - and go back to the Virgin Media screen, which thanks me for verifying and shows a diagram of 4 steps, now I'm at Step 2: Set up sign in method" and have to choose whether to use a Passkey or Password.
I click "Use a password" - and I change my password AGAIN !! and now the screen says "Your authentication method has been set up" and I'm now at "Step 3: Set up two-factor authentication" and I have to choose either a backup email or a passkey or text verification
I click "Set up a backup email" - but Virgin will not accept my ntlworld or gmail addresses !!
I really don't want to start a brand new third email account, and I don't have a mobile so I can't use "text verification" – so I click "Set up a passkey"
Message "Your authentication method has been set up" and then this message appears: "touch your security key to continue with oauth.virginmeadio2.co.uk"
WHAT and WHERE is this security key ?????
And then the following message pops up "Sorry, you can't set up a passkey at the moment" and I have to "choose another way to verify by picking a different authentication method"
What do I do now ?? I am going round and round in circles, confused and frustrated, and I STILL can't access my emails online.
Please, please, please help me sort this out.
