Forbidden access
Without notice my gmail act (that I had to create last year) to receive my virgin ntlworld emails is now telling me I am forbidden. I would get into these emails through myvirgin media but now can’t. I have set up an O2 password but that isn’t helping and I have no idea how to get help. I cannot find the customer service page and am completely lost. Can anyone from Virgin help me please?
Thanks for coming bach with some more information.
"the virgin server holds my emails and doesn’t share them with google so they are only accessible through virgin"
Quite right, Your have set up your Gmail address as the username for you VM account. Unless you have set up an autoforward or an IMAP/SMTP setting in your Gmail account there is no other link between your Gmail account and your VM email account.
"accessible through virgin which I am locked out of.
That's the bit that is key, so you are seeing the" 403 Forbidden" error when you try to sign into your VM email account.
The "403 Forbidden" error message usually means that there has been an issue with VM authenticating your email details.
When you get that error, the way to resolve it is to generate a new Mail app password for that VM account.To do that sign into the My Virgin Media (MVM) Account for thatVM email account. Use this link https://www.virginmedia.com/myvmo2 and enter your Gmail address as the username and then the password you use to sign into your VM email account.
Then
- Select Account Settings
- Select Identity & Security Settings
- Select Manage your products
- Select Manage email app password
- Click on the blue button 'Get New Password'
Leave it a few minutes before tryingto sign into your VM email account with your Gmail address.
