Forum Discussion

Cackle01's avatar
Cackle01
Joining in
31 days ago
Solved

Unable to access my Webmail - 403 Forbidden

Hi 

I've been trying to access my webmail, but I keep getting a 403 Forbidden error.

I'ce tried on differnet devices and browsers and going through myvirginmedia.com, but just keeping getting the 403 error.

Can anyone from @ModTeam help?

Thanks 

  • Steven_L's avatar
    Steven_L
    28 days ago

    Thanks for coming back to us Cackle01. If you're still having issues with your email account, please can you try the below steps as they should refresh your email account. Please give this a try and let us know how it goes.

     

    • Sign in to My Virgin Media
    • Go to Account settings
    • Click Virgin Media Mail Settings
    • Security and sign in details
    • Manage your Virgin Media Mail app password
    • Continue the flow and a new secure password will be generated, and the mailbox unlocked.
    • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

    Kind Regards,

    Steven_L

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    30 days ago

    Hi there Cackle01 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that you've been having issues accessing your webmail. We've not been made aware of any issues on our end with this in the last day or so. Have you been able to access this since posting this? If not, please pop back here so we can take a look at this further.

    Regards

    Nathan

      • Steven_L's avatar
        Steven_L
        Forum Team
        28 days ago

        Thanks for coming back to us Cackle01. If you're still having issues with your email account, please can you try the below steps as they should refresh your email account. Please give this a try and let us know how it goes.

         

        • Sign in to My Virgin Media
        • Go to Account settings
        • Click Virgin Media Mail Settings
        • Security and sign in details
        • Manage your Virgin Media Mail app password
        • Continue the flow and a new secure password will be generated, and the mailbox unlocked.
        • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

        Kind Regards,

        Steven_L