Forum Discussion

kirstiesheehan's avatar
kirstiesheehan
Joining in
5 months ago

Help please

we have recently joined virgin for our broadband. we have had no welcome email so dont know our account number, in effect cant set up my account online. we have checked junk and nothing there

2 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    This is quite normal. You could try calling the Installations number 0800 052 1734

  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)

    Hi kirstiesheehan,

    Thank you for your post, we're sorry to hear you haven't received your welcome email. 

    We can see you're in a private message conversation with a member of the team here already. Please await their response, and we can assist further for you there.