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KP19
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2 years ago
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Please return the unused Virgin Media equipment

hi 👋🏼 can anyone advise if the odd email Ive received it genuine? It is asking : Please return the unused Virgin Media equipment? We haven’t got any unused equipment? We upgraded to volt quite a few months ago as our old router was very old and falling apart and was unsafe the virgin engineer told us to discard it (the side was falling off) this email has come out of the blue? Thanks 😊 

  • Hello, I can confirm we emailed customers who had a disconnected a hub 3 from March to now.

    • If you still have your Hub 3 please refer to your email on the next steps.
    • If you no longer have your Hub 3 please ignore the email.

    Thank you 

    Jen_Y