Forum Discussion

Rosie55's avatar
Rosie55
Just joined
13 hours ago
Solved

HELP PLEASE

On Monday morning I has an email from Virgin link with 02 which I did, they wanted a different email address to verify, I remembered I had a google email so used that, emails ever since have not come through to my blue mail box on i phone, today I have been on to 02 for 2 hours !!!! I've deleted my ntl account in settings and reloaded, eventually they said they would put me through to gadget rescue department, hurrah, until she told me there would be a cost for an engineer to solve !!! Really , I can't believe something that is obviously Virgin/02 mistake, please please can anyone help me solve, on settings it keeps saying username/password incorrect HELP

  • Graham_A's avatar
    Graham_A
    11 hours ago

    Rosie55​  You will need to create a new password to use with your mail add (bluemail). This will be in addition to your account password user for signing into your MyVM account. Follow these instructions:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

4 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 hours ago

    Hopefully someone can help you to sort this, but the best thing you can do is to move your email and contacts over to your Google account so that this will never happen again. 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    11 hours ago

    Rosie55​  You will need to create a new password to use with your mail add (bluemail). This will be in addition to your account password user for signing into your MyVM account. Follow these instructions:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

    • Rosie55's avatar
      Rosie55
      Just joined
      10 hours ago

      Wow , it didn't work at first, so generated another 4 word password, then turned my phone off and my emails are all there, thankyou so much, just a question do I use  this four word password when signing into virgin media too, I can't thank you enough its been a long 3 days to sort this , well done 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        9 hours ago

        No you only use the four word password when using an email app such as blue mail or Thunderbird, Outlook etc.