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Dusty_Warrior's avatar
Dusty_Warrior
Up to speed
6 months ago
Solved

Can I have my Netflix back please

I made the mistake of doing my renewal on line this time, lesson learned as it was a disaster. 
Retentions team sorted everything out and were great but one problem remains.

My package included Netflix without adds, but VM cancelled it in October in error. Retention team have tried but failed many times to put it back on.

Now my package shows Netflix with adds and I actually do not have any Netflix.

Netfix have cancelled my account due to VM stopping payment.

My 360 box wants to charge me for adding it back on. 

How can I get this resolved?

  • John_GS's avatar
    John_GS
    6 months ago

    Hi Dusty_Warrior 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the Netflix issue.

    I'll send you a PM now to assist further.

3 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Dusty_Warrior 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the Netflix issue.

    I'll send you a PM now to assist further.

    • Jamie_R's avatar
      Jamie_R
      On our wavelength
      5 months ago

      Interesting how many Netflix issue emails result in a "I'll send you a PM to discuss solutions".

      I'd be keen to understand whether any of this leads to a solution?

      I was in the same situation - plenty of PM dialogue but I remain without Netflix (at all) following a house move.

      Can we have a non-PM resolution please?

       

      • PaulJ92's avatar
        PaulJ92
        Tuning in
        5 months ago

        Nope, eventually after you tell them they are wrong they blank you.

        My “Virgin media order documents” after renewing clearly show the bundle:

        and in private messages they sent me my “contract” (never seen it before)

         COMPLETELY different to my order confirmation, nevermind it says it’s going to cost me £0.00 a month. So right now they can’t tell me how much I’m paying and they can’t tell me why the order documents I received and agreed to aren’t the service I’m getting.