Forum Discussion

Bolehill's avatar
Bolehill
Dialled in
2 days ago

Unexpected in contract price increase

Hi,

I wonder if someone could message me concerning a seemingly random price increase?  I'm nearing the end of an 18 month contract, and other than the annual price increases there shouldn't have been any other increases, however this month the price went up by £20.01.  I'm confused why this has happened.

Regards

Chris H

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    After 18 months you usually lose the discounts, so the price can rise, and sometimes quite substantially.   Check your contract as it should show all discounts and when they expire.  This is all on top of the annual price rise btw.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 days ago

      Also don't forget you are billed a month in advance.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Bolehill 

    Thanks for posting and welcome back to the community. Apologies for any bill confusion. If you check this bill and the one before it, is the discount expiring on this current bill due to the time period for billing on it, being after the contract ends? IE as we bill in advance, the bill period being the 2nd-1st, and the contract expiring on the 15th just as an example.

     

    If that is the case, please either call the team on 150 / 0345 454 1111 option 4 and 4 or message the team on Whatsapp +44780 308 9684 (automated at the start) and they'll be happy to check what offers are available. You can also check if there any offers in your online account - virg.in/myVM

     

    Thanks to Adduxi and newapollo as always for their continued support.