Tudor
Very Insightful Person
Joined 16 years ago
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Re: Problems in cardiff?
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers. VM will not dispatch any technicians while an area fault exists. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.14Views0likes0CommentsRe: New contract, more issues (Hub 5 1gig)
To remove the "stuck" RJ45 plug. These plug have a small tab that locks the plug into the socket. It’s often under a flexible cover so it’s hard to press down to release the plug. Also the small tab sometimes breaks off leaving the plug stuck in the socket. To remove it then you need to push a small screwdriver into the socket, push down the tab and pull. I’ve done lots like this in the past.7Views0likes0CommentsRe: WiFi Dropping out
This might help: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode Click on the “> Check router status” button Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot Click on the “Upstream” tab, copy the text and paste into your reply Click on the “Networking” tab, copy the text and paste into your reply. Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.8Views0likes0CommentsRe: Hub 4 modem mode
See below, see note 1: How to put a VM hub into modem mode: 1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection. 2) Turn off the hub and disconnect any Ethernet cables 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode) 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4. 5) Turn on the VM hub. 6) You should now be able to access the internet and the hub will now be on 192.168.100.1 Note1: this only needs doing once for each new router or when VM changes your WAN IP address. Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.124Views0likes6CommentsRe: Back again with unresolved high Power (dBmV)
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers. VM will not dispatch any technicians while an area fault exists. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.29Views0likes0CommentsRe: Daily disconnects hindering my ability to work (streaming)
How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode Click on the “> Check router status” button Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot Click on the “Upstream” tab, copy the text and paste into your reply Click on the “Networking” tab, copy the text and paste into your reply. Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.24Views0likes0Comments