ContributionsMost RecentMost LikesSolutionsRe: New Hub 5 worse than my Hub 3 Contact VM, your pods need to be reassigned to your new hub. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system. Re: Can I connect FTTC to Unifi Dream Machine Pro? No. I also have a Ubiquiti UDM Pro, connected to my hub5’s 2.5G port via an SPF+ to Ethernet connector that supports 1/2.5/10G. Re: Do I need to update my hub 5? You cannot update the VM hubs yourself, the updates are totally in control of VM. Re: Get this bill sorted! Don’t raise a new post on an ongoing issue, that is already being being dealt with by a VM staff member. Just causes confusion and will probably make the resolution longer. Re: Permanent red light on router Please do a pin-hole reset on the hub and if the red LED continues then the hub will need replacing. VM staff member will be in touch. The WiFi signal has nothing to do with the red LED, but you need to sort that problem first. Re: Chimney breast being built Your picture shows your VM hub on its side. This is exceedingly bad for the WiFi signal, the hub should always be vertical unless you run it in modem mode. Re: Ethernet Drop When Connected To 2.5ghz Port "did not expect it to be that big," one of the many reasons why I use a rack mounted router that is hidden under the stairs. Re: ScreenConnect used by scammers Good spot, glad I’m now only using Macs. Re: My Tapo camera needs port forwarding Bad code by Tapo, no applications should require ports opened. Their app is written wrong, the app should contact Tapo and they can then reply to that message without requiring any ports to be opened. Re: Cannot access the forum using Safari It’s a bug with Cloudflare CDN, details supplied to VM. Apple has probably tightened up security in their latest OS releases and there has been a ‘hole’ in the VM system that has now been uncovered. There are no problems, that I can discover, the Apple releases worldwide and if there was I’m sure we would have discovered it by now. iOS, iPadOS and MacOS all have the ‘problem’.