Tudor
Very Insightful Person
Joined 16 years ago
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Re: Hub 5 dropping out - Logs attached
How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode Click on the “> Check router status” button Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot Click on the “Upstream” tab, copy the text and paste into your reply Click on the “Networking” tab, copy the text and paste into your reply. Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.34Views0likes0CommentsRe: intermittent internet issues after engineer visit.
Please provide a full set of stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode Click on the “> Check router status” button Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot Click on the “Upstream” tab, copy the text and paste into your reply Click on the “Networking” tab, copy the text and paste into your reply. Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.55Views0likes0CommentsRe: SYNC Timing Synchronization failure
Looks like noise ingress on channel 12 from a DAB signal. You will probably need a technician’s visit to rectify, unless there is an area fault. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers. VM will not dispatch any technicians while an area fault exists. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.11Views1like0CommentsRe: Intermittent signal since installation
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.37Views0likes0CommentsRe: Slow Broadband Speed Area 22
Area 22 means nothing to people, it’s a VM billing code and is duplicated in various locations. Just post the first part of your post code and the first numeric after the blank, like xx4 0. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.34Views1like0CommentsRe: Moved house but can’t set up Direct Debit
When you move home VM set up a new account, their accounts ‘live’ with an address. So you need to use the new account. "Virgin cancelled my direct debit" VM cannot cancel Direct Debits, only you can with your bank. What VM can do is fail to collect the monies from that Direct Debit. I don’t know how their accounting system works, but maybe they think you need to set up a new Direct Debit, although it should not be necessary. They should just move all the information from your old account to the new one.14Views0likes2Comments