ContributionsMost RecentMost LikesSolutionsRe: Free upgrade from Hub 3 to Hub 5 please I very much doubt that VM staff on the board have the ability to order this for you. Re: Router Issues FYI How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode Click on the “> Check router status” button Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot Click on the “Upstream” tab, copy the text and paste into your reply Click on the “Networking” tab, copy the text and paste into your reply. Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above. Re: Has anyone repeatedly needed routers replacing? It’s always best to run any VM hub in modem mode. As to "our doorbell & heating etc all need internet" you should never rely on the internet being available if you consider these critical resources. I have a very automated home and all devices I have connected can run if the internet is not available. That’s doorbells, heating, cameras, lights, appliances, garden watering, burglar alarms, smoke detectors, CO detectors, etc. Re: VM upgrading all Hub 3 and 4s to Hub 5 I believe that as the Hub4 & 5 use DOCSIS 3.1 VM can connect more customers when the Hub3s are removed. Probably just a short term measure. Re: New Build Property Sometimes this happens when the local street cabinet is full and VM cannot make any new connections. Re: Logging into router causes certificate error I take it that your LAN is not 192.168.0.0/24. Re: Doubler Should be ok if the REN of the combined phones does not exceed that provided by the hub. I don’t think VM publish the REN ratings of their hubs. Re: Logging into router causes certificate error Yep, also happens in Safari, a couple of clicks gets you through it. Re: Difficulty contacting VM to confirm installation date Contract date is not the start date for billing. Billing starts when the service is up and running. I doubt you will get a new contract, as the date is rather meanless. Re: Fault Ref: F012026195 VM will not tell users what is causing any problem. Could be they are waiting for equipment to be delivered or a 3rd party to relay some cables. As there is no SLA for retail customers you just have to wait.