Tudor
Very Insightful Person
Joined 16 years ago
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Re: Gillian
As you have a residential contract there is no SLA or guaranteed service in your contract. It’s ’best endeavours’ to fix, so there is no way you can terminate your contract without penalty. When my wired landline phone got a fault some months ago the technician just rewired it up to run through my hub. I would have thought it was an option for your problem.2Views0likes0CommentsRe: Wife not working Devon
I presume you mean your broadband connection is down. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers. VM will not dispatch any technicians while an area fault exists. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.29Views0likes0CommentsRe: Intermittent broadband since Nov30th
I don’t know about Draytek modems, but my modem has an in built Speedtest which is like running a test from the VM hub. Here are my stats from my daily test: Dec 4 04:28:33 udmpro udmpro linkcheck[867]: linkcheck.run_speedtest(): Completed: Downlink 1159.000 Mbps, Uplink 107.000 Mbps22Views0likes0Comments