Tudor
Very Insightful Person
Joined 15 years ago
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Re: Hub5 DHCP issues
Reset instructions published are incorrect, press the reset button for 30 seconds and then do nothing, the hub should reboot. Previous instructions said to power off/on hub, this is incorrect. What have you been doing? With the setup you have I would recommend using the hub in modem mode and buying a router, not one of the one with a switch and WiFi. I use all Ubiquiti equipment and found it to be excellent. They make some fairly cheap, but good quality routers. I have always run my setup in modem mode and have avoided all of the problems reported with the VM hubs. Buying separate units instead of a combined router/switch/WAP means you can update or replace individual components at any time. Just my view, other will certainly disagree!89Views2likes0CommentsRe: State of this.
Please provide full stats as per below: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode Click on the “> Check router status” button Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot Click on the “Upstream” tab, copy the text and paste into your reply Click on the “Networking” tab, copy the text and paste into your reply. Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.66Views1like0CommentsRe: Flashing red light Hub 5
If you work at home you should really have some contingency, things fail. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. VM will not dispatch any technicians while an area fault exists. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.23Views0likes0CommentsRe: Constant problems after moving to Hub 4
Power levels are way too high. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. VM will not dispatch any technicians while an area fault exists. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.49Views1like0CommentsRe: No internet 5th day
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. VM will not dispatch any technicians while an area fault exists. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.6Views0likes0Comments