ContributionsMost RecentMost LikesSolutionsRe: Virgin support email No email. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system. Re: Dragging VM to the Ombudsman: What are your odds of winning? Just one thing to do is record all conversations with VM on the phone. It’s easy to do now days, but make sure you advise them that the conversation is being recorded. This goes for any company you call, like gas, insurance etc. Gives you a very strong case for any complaints. Re: I got an email from a company from the distance past which may be fake It’s always best to check the mail headers they can often identify spam. I use Apple Mail for reading my email and only get about 1 spam message a month and never see any spam in my inbox. Apple is very good at getting rid of real spam messages before you even see them. I have an email provider that lets you have unlimited mail boxes, so I use a system like ‘bank@myurl’, ‘gas@myurl’ and ‘vmc@myurl’. This readily identifies any companies that have ‘sold’ my email address. Re: Pods speed There have been reports on the board that this works and turns off the ‘mesh’ side of WiFi. If the pods were intelligent then both could be enabled without a network loop. My Mac Mini works fine with both WiFi and Ethernet enabled. Re: Relocate Omni Box The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Re: Ethernet & wifi fails diagnostic tests Please provide a full set of stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode Click on the “> Check router status” button Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot Click on the “Upstream” tab, copy the text and paste into your reply Click on the “Networking” tab, copy the text and paste into your reply. Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above. Re: Relocate wall socket The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Re: Issues with my Hub 4 The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system. Re: Old router location, options for moving or improving wifi coverage. WiFi is black art! Just a few tips. 1) pods are always better if Ethernet wired back to the hub. 2) if not they should be equal distance between the hub and the target device. 3) cannot really answer on whether a Hub5 has better WiFi, I use modem mode and ceiling mounted Wireless Access Points in my 95 year old house. Some posters say it’s better others worse. It’s a very much ‘suck it and see’ situation. I see you are paying monthly for pods, your money would be better spent on getting some Wireless Access Points, even if you do not get your own router. Another point is VM only guarantee a ridiculously low speeds for WiFi with their pods. With my WAPs I get over 2Gb on my internal LAN in most rooms. Re: Free upgrade from Hub 3 to Hub 5 please I very much doubt that VM staff on the board have the ability to order this for you.